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Service Manager I
$85k-110k (estimate)
Full Time | Telecommunications 2 Months Ago
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Mobile Communications America is Hiring a Service Manager I Near Charleston, SC

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Manager Iin Charleston County, SC to support our fast-growing MSS division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.


WHAT YOU WILL DO:
  • Able to schedule multiple projects with daily business and drives WIP completion with oversight.
  • Creates high team morale.
  • Provides frequent and effective feedback.
  • Works with GM/VP, as well as direct reports professionally and efficiently.
  • Advocates MCA safety vision/goals.

WHAT YOU BRING TO THE TEAM:
  • Minimum 3 years, average of 5 years.
  • Manages recurring maintenance $100 – 800K.
  • Ability to manage mid to large projects.
  • Drives all contract renewals.
  • Negotiates some renewals without assistance.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:
Approx 25% travel. Some overnight will be expected.

DIRECT REPORTS:
No Direct Reports


WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

#LI-SG1#

Job Summary

JOB TYPE

Full Time

INDUSTRY

Telecommunications

SALARY

$85k-110k (estimate)

POST DATE

07/27/2024

EXPIRATION DATE

08/13/2024

WEBSITE

wirelessnc.com

HEADQUARTERS

CHARLOTTE, NC

SIZE

200 - 500

FOUNDED

1997

TYPE

Private

CEO

BOB HAYNES

REVENUE

$200M - $500M

INDUSTRY

Telecommunications

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The job skills required for Service Manager I include Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager I positions, which can be used as a reference in future career path planning. As a Service Manager I, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager I. You can explore the career advancement for a Service Manager I below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

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Responsible for understanding each customer's expectations and delivering services as needed.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

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Experienced leader with proven record providing exceptional customer service operations.

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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

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The service manager must also be able to work under stress besides handle stress.

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Step 3: View the best colleges and universities for Service Manager.

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