Mobile Health Team Inc, is a Nurse owned staffing agency that focuses on meeting the needs of our healthcare professionals by offering a variety of placement options, flexible scheduling and competitive pay.

We are currently looking for experienced, hardworking and compassionate Healthcare Professionals to join us and help bridge the staffing gap in all aspects of the healthcare system. We offer PRN, Contract and permanent positions.

Mobile Health Team Inc., staffing agency has openings for Customer Service Representative. We are looking for someone with a passion for people.

Assignment Start Date: 08/05/2024

13 Weeks Duration |Days 11:30a-8p | 8-hour shifts | 40hrs

Shift Notes:

Due to calls and the need for bilingual CSR, we need to have bilingual CSR for 2 late shifts per week. The schedule is still varied between the hours of 8:00a-8:00p. A late shift (11:30a-8:00p) is required 2 days per week.

JOB DESCRIPTION

Remote with onsite/virtual training. Work from home position after training completion

Position Summary:

This position will be responsible for daily member telephone calls which will include directing members to the proper services needed, educating members, problem solving, and creating linkages to the Medical Management Department for authorization of services. Also may be responsible for assisting providers with eligibility, benefit, and resolution of claims issues.

Essential Functions and Responsibilities:

1. Meet the Department standard of calls answered, and call documentation entered.

2. Assist Members and Providers with questions and concerns.

• Finding Provider(s)/Services for members
• Arrange Transportation for members
• Answer billing/claims status questions; resolve claim issues for members
• Assist with pharmacy issues
• Help Members access community support services
• Verify member eligibility
• Quote benefits
• Assist with Referrals
• Assist with member health assessments
• Assist members with closing gaps in care

3. Ongoing member education.

4. Responsible for all benefits information given to Members and Providers.

5. Participate in Departmental Projects, as appropriate.

6. Coordinate quality improvement initiatives with Medical Management, Provider Relations, and Quality Depts., i.e., Preventative Health Screenings.

7. Other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole.

SUBMISSION REQUIREMENTS

• 1 Years of Experience - Required
• Needs to be Hakha Chin Burmese speaking - Required - please notate in Profile
• High School Diploma - Required - proof not needed in submission
• 1 year in a call center - Required
• Bilingual applicants preferred-eligible for $1 increase in pay rate
• Candidates must reside in Indiana- Required

You may also apply directly on our website using this link: https://mobilehealthstaffing.com/quick-apply/

Job Type: Full-time

Pay: $27.36 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

People with a criminal record are encouraged to apply

Application Question(s):

• Which of these communication channels is best to reach you at? (Phone call, Text messages, Email, Indeed chat)
• You will typically get a response within 10mins, are you able to check back on indeed to see the next steps regarding your application? (Yes/No)

Experience:

• call center: 1 year (Required)

Language:

• Hakha Chin Burmese (Required)

Location:

• Indianapolis, IN (Required)

Ability to Relocate:

• Indianapolis, IN: Relocate before starting work (Required)

Work Location: Remote