Property Management Administrative Assistant

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

About the Role

The Property Management Team at Community First! Village empowers neighbors through accountability, goodness, and mutual respect to create a peaceful, healthy, and caring community. The Property Management Administrative Assistant plays a pivotal role in fostering seamless communication and support between our neighbors and the Property Management department. Responsibilities include email and voicemail management, work order coordination, appointment scheduling, and neighbor assistance.

This is a full-time, non-exempt position reporting to the Property Manager. The hours are 8:30am-5:00pm, Monday-Friday. Some nights and weekends may be required. The Property Management Administrative Assistant will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

• Neighbor Assistance: Serve as the primary point of contact for neighbors seeking assistance through Property Management services, providing empathetic and responsive support.
• Email and Voicemail Management: Oversee the property management email and voicemail accounts, ensuring inquiries are promptly directed to the appropriate department member for resolution.
• Work Order Coordination: Receive, prioritize, and assign work orders to the relevant departments for resolution, ensuring efficient resource allocation and timely completion.
• Appointment Scheduling: Coordinate and schedule appointments for neighbors with the appropriate team members and ensure timely access to support services.
• Documentation Handling: Collect, organize, and distribute Property Modification requests and incident report forms to the relevant team members for review and action. Scan documents into neighbor files
• Referrals: Refer neighbors to the appropriate Neighbor Care Administrator for additional support services as needed, ensuring seamless access to resources.
• Relationship Building: Cultivate positive relationships with neighbors, fostering a sense of trust and community within the village.
• Rallyhood Oversight: Oversee Rallyhood posts for the Property Management Team, communicating important information to our neighbors.
• Package Center Code Requests: Manage requests for access codes to the package center, ensuring security and efficiency in package deliveries.
• After Hours Guest Management: Coordinate guest parking passes and track overnight guests.
• Other Duties & Responsibilities as needed.

Knowledge, Skills, Abilities & Principles

• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• 1-2 years of related administration experience.
• Experience with evaluating the needs of those that you serve and helping to connect them with the appropriate providers and resources.
• Experience in customer care.
• Experience working with people while they are escalated, de-escalation training preferred.
• Critical thinking skills that involve reasoning, organizing, and analyzing information so problems are accurately understood, and solutions are outcome-oriented and purposeful.
• Attention to detail, and time management skills with a focus on accurate and timely record keeping producing required reports.
• Flexible and adaptable, adjusting priorities to unexpected circumstances and styles to meet the needs of others; recovers quickly from problems and setbacks.
• Must have strong communication and active listening skills.
• Computer proficiency in Microsoft Office Suite.
• Must be able to work independently.
• Must have a valid driver's license.

Work Environment & Physical Demands

• Ability to move about all phases of Community First! Villages
• Prolonged periods of sitting and working at a computer

Benefits

• Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
• Generous Paid Time Off & Holiday Pay
• Matching 401(k) Retirement Plan
• Corporate Discount Program
• Professional Development Opportunities
• Employee Assistance Program
• Paid Parental Leave
• Wellness Partnership Benefits

MLF PURPOSE / VISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

GOALS

• Transform the way people view the stereotype of those who find themselves homeless
• Reconnect the homeless to self, family and community
• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
• Connect human to human, heart to heart through the fellowship of food and hospitality
• Inspire people into a lifestyle of abundance by giving their best first

BELIEF STATEMENTS

The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:

• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life
• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
• The family is the original cell of social life
• You shall love your neighbor as yourself
• All members of the human family are equal in dignity
• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

CORE VALUES

MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​

​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​

​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values:

• Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.
• Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.
• Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.
• Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.