1 Video Surveillance Agent I Job in Bowie, MD
Mobile Video Guard is Hiring a Video Surveillance Agent I Near Bowie, MD
- Monitor client sites and dispatch police department as needed.
- Provide continuous observation and surveillance for client sites.
- Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff.
- Report incidents or suspicious activity to client representatives or company management utilizing established procedures.
- Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency response.
- Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type.
- Gather data and documents within proper systems as required.
- Inform client, field management, or law enforcement/EMS of any serious safety, business jeopardy, or other operational situations.
- Provide event history and update information as appropriate.
- Document daily activity and incident reports in the company’s online system with concise, detailed, and accurate information.
- Provide ongoing administrative support for the RTOC and shift supervisors.
- Advise shift supervisors of any updates with contact profiles, database information, or procedures.
- Seek updates from clients and field supervisors and update in the RTOC database.
- Assist with and/or initiate projects that improve the overall efficiency of the MVG Operation Center, such as testing and evaluating new security technologies.
- Deliver excellent customer service.
- Perform other duties as assigned.
- High school diploma or equivalent.
- Customer service experience.
- Minimum of one year customer service experience.
- Basic computer skills.
- Excellent verbal and written communication skills (clear and concise).
- Excellent organizational skills and attention to detail.
- Strong problem-solving skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Ability to act with integrity, professionalism, and confidentiality.
- Continuously seeking process improvement.
- Excellent customer service skills.
- Ensure that the company’s safety program is always enforced at a zero-tolerance on the project site.
- Ensure the company’s quality control plan is enforced.
- Company training as assigned.
- Respect - Communicate with the right person at the right time in the right way.
- Family - We have each other’s back and care about the success of the team.
- Bring your ‘A’ Game - We take ownership, get stuff done, and make zero excuses.
- Trust - When we pass the ball, we trust the job will get done. We do what we say we are going to do.
Job Summary
Full Time
$43k-55k (estimate)
08/12/2023
08/24/2024
mobilevideoguard.com
Lanham, MD
<25
Related Companies
The job skills required for Video Surveillance Agent I include Law Enforcement, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Video Surveillance Agent I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Video Surveillance Agent I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Video Surveillance Agent I positions, which can be used as a reference in future career path planning. As a Video Surveillance Agent I, it can be promoted into senior positions as a Surveillance Technician that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Video Surveillance Agent I. You can explore the career advancement for a Video Surveillance Agent I below and select your interested title to get hiring information.
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