**Job Overview:** We are seeking a Bilingual Customer Service Associate proficient in English and Spanish to join our team. The ideal candidate will be responsible for providing exceptional customer service in both languages, handling inquiries, and resolving issues to ensure customer satisfaction. **Duties:** - Communicate effectively with customers in English and Spanish - Assist customers with product inquiries, orders, and issue resolution - Upsell products or services to customers when appropriate - Conduct outbound calling campaigns to follow up with customers - Analyze customer needs to recommend suitable solutions - Maintain a high level of phone etiquette and professionalism **Skills:** - Fluency in both English and Spanish is required - Prior experience in customer service or call center environment - Strong communication skills with the ability to convey information clearly - Proficient in multitasking and problem-solving - Ability to work well under pressure and handle challenging situations calmly - Multilingual abilities beyond English and Spanish are a plus This position offers the opportunity to work in a dynamic customer service environment where your language skills will be utilized to assist a diverse customer base. If you are a dedicated individual with excellent communication skills in both English and Spanish, we encourage you to apply for this rewarding role.

Job Types: Full-time, Part-time

Pay: $12.00 - $30.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Wichita Falls, TX 76308: Relocate before starting work (Required)

Work Location: In person