Company Profile

As being in the phone, iPad, and tablet repair industry for many years, we started our humble roots in catering to the many wholesale distributors. As time went on, we had channeled a different approach and moved to deal directly with our retailers and repair shops. This strategy allowed us to deal directly with the pain points our customers faced with repair parts and components. This led to us catering to specialized parts and accessories to repair stores.

Primary Function:

Assist customers with their inquiries, requests, or problems and find the best solutions to assist them.

Job Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Answer customer inquiries regarding products and service over phone, chat, and email
• Create and maintain customer accounts
• Inform customers about sale promotions, programs, warranties, or terms of sale
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer need to ensure overall customer satisfaction
• Receive incoming calls and make outbound calls
• Adhering to all company policies and procedures
• Other tasks as assigned

Qualifications:

Required:

• Previous working experience as a Customer Service Representative for 1-2 year
• Ability to serve a constant stream of customers at all times of day and evening
• Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
• Ability to deal with people in an uplifting manner
• Ability to solve customer problems
• Ability to be a quick thinker, research and troubleshoot
• Ability to meet required goals
• Ability to lift and carry 25 to 50 lbs.
• Basic computer skills
• Fluency in written and spoken English

Preferred

• High School diploma or GED preferred
• Bilingual is a Plus
• Ability with MS Excel and Word

Job Type: Full-time

Pay: $36,000.00 per hour

Expected hours: 18.50 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person