Mobility Consultant

Service and Repair

Who are we?

Mobility Plus is the premier medical mobility expert in the greater Tucson area.

We exist to improve lives and we offer personalized solutions for our clients that meet their present and future needs. We support our clients throughout their entire mobility experience, offering expertise and solutions in consulting, rentals, sales, installations, and service. We build trusting, long-term relationships that improve lives.

We help people with mobility challenges to age in place.

Our products help people with mobility challenges to age in place, maintaining their independence in the comfort of their own homes. We offer state-of-the-art mobility equipment including scooters, power wheelchairs, vehicle lifts, lift chairs, fixed and portable entry ramps, stairlifts, and more without significant home modifications.

Why consider us?

Join a team that exists to improve lives.

Mobility Plus is building a team of highly dedicated, passionate individuals. We pride ourselves on a culture of integrity, honesty, client support, fair market pricing, and exceeding expectations.

Mobility Plus is a local veteran-owned and operated small business. We are building an inclusive atmosphere where diverse ideas, backgrounds, and viewpoints are valued. We invest in our consultants, providing benefits and resources to thrive at work and at home. Our career fields include management tracks, sales tracks, and technician tracks, with advancement opportunities between tracks and in each track.

• Day Shift (Weekdays and Saturdays; Closed on Sundays)
• Health Assistance
• Dental and Vision Insurance
• Paid Vacation Paid Holidays
• Paid Sick Leave
• 401K Dollar for Dollar Company Match, up to 6% of Base Salary
• Annual Performance Bonus
• Annual Performance Raise
• Regular Performance and Development Check-Ins
• Promotion Potential

Are you a good fit?

• Valid driver’s license with a clean driving record required
• Friendly attitude with a client first mindset
• Reliable and honest
• Confident and humble
• Team player with great communication skills
• Listens and asks questions
• Takes initiative and is self-motivated and driven
• Thinks ahead and constantly improving
• Goes the extra mile and takes accountability
• Organized and detail-oriented
• Accepts and easily adapts to change
• Able to work in an agile startup organization
• Able to work in a matrixed organization

What are the responsibilities?

Your primary role will be to support the service and repair needs of Mobility Plus clients in Tucson, Oro Valley, Marana, and surrounding areas. Additionally, you will support the sales needs of clients in the Tucson, Oro Valley, and Marana showrooms.

Service and Repair Functions:

• Provide 5-star client service in showrooms and homes

• Maintain a clean and organized service and repair area using 5S principles

• Test and replace batteries

• Troubleshoot and repair mobility equipment

• Deliver and set up durable medical equipment (DME)

• Visit clients' homes to take measurements, photos, install, and repair equipment

• Read, understand, and follow instructions and schematics carefully

• Review all resources to learn and independently install equipment for the first time

• Prepare equipment as much as possible prior to installation

• Prepare for installations with all necessary tools and hardware

• Make the correct installation decisions based on site conditions

• Take pictures and obtain signatures for completed jobs

• Complete proper forms for every delivery, service, and repair

• Receive deliveries, inspect, unpack, inventory, assemble, and stage products

Sales Functions:

• Provide 5-star client service and expert mobility consultation in the showroom and on the phone

• Be knowledgeable about all products and services

• Guide clients to appropriate products based on their needs

• Demonstrate product features

• Articulate the value proposition of products and services

• Ensure proper forms are completed with every rental

• Ring up clients, take payments, and print receipts

• Adhere to all policies and procedures, including discounts, refunds, and deliveries

• Help clients load and unload products

• Maintain showrooms, products, and displays in a clean, orderly, and visually creative way

Other Duties and Responsibilities as Assigned

Working schedule

This is a part-time hourly position requiring approximately 16-24 hours per week from Monday through Saturday. This role could potentially become a full-time hourly position as the need arises.

What are the physical demands and work environment?

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high. Also includes working outdoors in elements/weather.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Mobility Plus has a nondiscrimination policy in all aspects of employment. We will not discriminate based on race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, disability, genetic information, protected veteran status, or any other reason.

Mobility Plus is an independently owned and operated franchise of Mobility Plus Systems LLC.