22 Customer Care Associate Jobs in Irvine, CA
Moen Incorporated is Hiring a Customer Care Associate Near Irvine, CA
**Customer Care Associate**
* 3 Parker, Irvine, CA 92618, USA
* Full-time
* Department: Customer Service
**Job Description**
Our Customer Service Associates work diligently to ensure that our customers receive efficient, top quality service that is reflective of our luxury brands. Our team members provide a customer experience that is second to none in our industry.
While prior call center experience is preferred, it is not required. Instead, the ability and desire to work on a customer centric team, along with prior experience in a customer service environment, will be considered for this role. We offer full benefits day one of employment including health, vision & dental insurance, college tuition reimbursement, 401K, paid Holidays, and time off among many other great benefits.
**RESPONSIBILITIES:**
* The Customer Care Associate fields up to 100 incoming calls per day in a fast-paced call center. Most of these calls pertain to verifying order status, stock checks, tracking orders and solving order discrepancies
* The Customer Care Associate works as part of a team to answer any queries that come in through our website or via email. An associate can respond to 20-50 emails per day
* The Customer Care Associate will support customers by arranging warranty orders for spare parts
* The Customer Care Associate may serve as back up to other functions in the Customer Care team including Order Entry, Order Fulfillment and Technical Care
* The Customer Care Associates are expected to learn and maintain basic product knowledge in order to assist customers in choosing appropriate products
**Qualifications**
* High School Diploma or GED required
* 4 Years experience in a customer service environment
* Exceptional verbal and written communication skills and a strong service mindset is required
* An empathetic ear and excellent active listening skills
* Highly developed sense of integrity
* Proven ability to model leadership behaviors consistent with our Code of Conduct and company values
* Proficient PC skills with an emphasis on MS Office suite including MS Word, PowerPoint and Excel
* Good organizational skills, proven ability to multitask and ability to function in a fast paced environment
* Must be flexible in hours and days to be worked
**Additional Information**
Fortune Brands' Global Plumbing Group (GPG) is a multi-brand plumbing business that is inspiring people by designing beautiful experiences with water. GPG's trusted brands include Moen and the House of Rohl portfolio. We welcome you to visit the and
**Equal Employment Opportunity** Fortune Brands' GPG is an equal opportunity employer. GPG evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
**Reasonable Accommodations** Fortune Brands' GPG is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to TalentAcquisition@moen.com and let us know the nature of your request along with your contact information
**Job Location**
Customer Care Associate
* 3 Parker, Irvine, CA 92618, USA
* Full-time
Job Summary
Full Time
$53k-71k (estimate)
06/17/2024
07/05/2024
moen.com
NORTH OLMSTED, OH
3,000 - 7,500
1937
Private
STEVE LATTMAN
$200M - $500M
Durable Manufacturing
Related Companies
About Moen Incorporated
Moen designs, manufactures and markets kitchen and bath faucets, showerheads and accessories.
The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.
