14 Sr Customer Service Representative Jobs in North Olmsted, OH
Moen Incorporated is Hiring a Sr Customer Service Representative Near North Olmsted, OH
Regular hours are Monday through Friday 8am to 5pm. This is a hybrid role that comes into the office 1 day per week but is subject to change to include additional days in the office with notice.
Responsibliities
- Conduct timely and accurate order validation with an understanding of service expectations to unique and varying customer requirements. Some of which include:
- Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
- Respond to customer inquiries, including, order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs.
- Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards.
- Ensure thorough understanding of current technology to promptly respond to customer requests including but not limited to: Esker Cloud, Outlook Team-Email, SAP, Customer Websites, AO, BO and QlikView reporting tools.
- Work effectively and collaboratively with cross-functional departments to ensure meeting and/or exceeding key target customer metrics.
- Manage order discrepancies for all customers which includes gathering data for trend analysis and making appropriate recommendations to management for sustainable process improvements.
- Participate in testing business systems software upgrades and other systems testing as needed.
- Provide cross-functional support for Moen Business Units.
- Perform other duties as assigned.
- Minimum of 3 years of customer service experience in a service industry is required; knowledge of Supply Chain is preferred.
- PC Skills with emphasis on Excel, Word, and some Analysis for Office (AO), Business Objects (BO) and QlikView preferred.
- Demonstrated ability to work independently and cross-functionally as well as in a team environment.
- Ability to manage high volume of work with accuracy.
- High degree of professionalism and interpersonal skills
- Possess excellent problem solving, written and oral communications skills.
- Associate’s or Bachelor's degree is preferred
- Prior experience with SAP
At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more
Equal Employment OpportunityFBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable AccommodationsFBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at FBIN.Recruiting@fbhs.com and let us know the nature of your request along with your contact information.
Job Summary
Full Time
Durable Manufacturing
$52k-68k (estimate)
06/21/2024
07/18/2024
moen.com
NORTH OLMSTED, OH
3,000 - 7,500
1937
Private
STEVE LATTMAN
$200M - $500M
Durable Manufacturing
Related Companies
About Moen Incorporated
Moen designs, manufactures and markets kitchen and bath faucets, showerheads and accessories.
The job skills required for Sr Customer Service Representative include Customer Service, Problem Solving, Customer Care, Initiative, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Sr Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sr Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sr Customer Service Representative positions, which can be used as a reference in future career path planning. As a Sr Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr Customer Service Representative. You can explore the career advancement for a Sr Customer Service Representative below and select your interested title to get hiring information.
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