At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

ERS Client Services Coordinator

Position Highlights:

Select Responsibilities:

• Customer Service- Coordination and Management of processing documentation requests.
• Answering all incoming telephone call (Executive Referral (ER) line) requests for Medical Records/Release of Information.
• Intake coordinator responsible to include but not limited: Monitor ER inbox and ER department messages continuously throughout the day; open case in Tally and the Executive Referral Management System (ERMS); enter information to Tally; assign all referrals received to an EPC in the order they are received and in accordance with Tally rotation, and email referral information to assigned EPC; respond timely to stake holders. Enter information in ERMS. Assist EPC as required; may include contacting patients by phone and/or email, assisting with completion of New Patient Intake Form, collecting demographic and insurance information, preparing and sending patient welcome letter, entering information in Soarian to create Moffitt MRN, requesting preliminary medical records, radiology images, pathology.
• Coordination and tracking of documentation requests.
• Coordination and Management of documents into the EMR.
• Management of work priority.
• Coordination and Support for Executive Referral Services Team Duties.

Credentials and Qualifications:

• A minimum of five (5) year's total experience in a healthcare environment having direct interaction with healthcare providers, patients, and/or their families; or in a legal environment processing and interpreting legal requests with subpoenas and other legal request documents, with at least two (2) years of experience in Health Information Management/Medical Records (may be inclusive of the five overall years of healthcare and/or legal environment experience).

* -OR- High School Diploma with an additional two (2) years of relevant experience in healthcare environment having direct interaction with healthcare providers, patients and/or their families plus the five (5) years (for a total of 7 years) experience healthcare environment having direct interaction with healthcare providers, patients and/or their families or in a legal environment may be considered "in lieu" of an Associate's degree.

** -OR- Bachelor's degree with three (3) years of relevant experience in healthcare environment having direct interaction with healthcare providers, patients and/or their families or in a legal environment processing and interpreting legal requests with subpoenas and other legal request documents may be considered "in lieu of" an Associate's degree and five (5) years of experience listed above.

• Problem-solving and critical thinking skills.
• Must be able to speak, read, and write English. Second language abilities are a plus.
• Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy.
• Knowledge of medical terminology.
• Excellent customer service skills mandatory.
•  Ability to answer a high volume of phone calls related to Protected Health Information within the HIM Release of Information area using the AIDET model. (Acknowledge Introduce, Duration, Explanation, Thank you).
• Data entry skills necessary: Competent use of email, fax machines, scanners and copiers. Basic computer skills in Microsoft Windows, Word, Excel, and Outlook are required.
• Demonstrated ability to multi-task and feel comfortable with deadlines and changing priorities.
• Demonstrated ability to work within established procedures with little degree of supervision.
• Problem solving skills, including the ability to define problems, collect data, interpret data, facts and draw conclusions.
• Demonstrate ability to work with a heavy workload.
• Time management, productivity, and goal achievement skills.

Preferred:

• Preference given to applicants with Cerner (and Soarian) knowledge/experience.