At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

Genetic Risk Program Assistant - Genetics Counseling

The Genetic Counseling Assistant serves as an assistant to the cancer genetic counselors for the Genetic Risk Assessment Services (GRAS) at Moffitt Cancer Center. The Genetic Counseling Assistant is responsible for the collection of patient information prior to the genetic counseling appointment, data entry of intake information, coordination of patient care, and facilitation of genetic testing requisitions with outside laboratories. The Genetic Counseling Assistant helps build a relationship with patients and the GRAS.

The Ideal Candidate:

Dedicated professional who demonstrates a passion for our mission, and who takes pride in delivering world-class service in a collaborative, team-centric learning environment.

The successful candidate will be a superior communicator, an engaged team member, and a knowledgeable, patient focused individual. 

Responsibilities:

• Obtaining a family history by phone and constructing detailed pedigree;
• Prepare patient charts with completed risk assessment and other pertinent forms and records;
• Coordinate release of outside medical records;
• Inform patients about the process of and expectations for genetic counseling;
• Package specimen collection kits;
• Facilitate prior authorizations for genetic testing & genetic counseling and relay this information to patients as appropriate;
• Follow up with patients regarding insurance denials, explanation of benefits, and general billing questions;
• Triage phone calls for the dedicated genetics phone (50 calls/day on average) and monitor/respond to all voicemails for genetic counselors;
• Prioritize appointment requests based on urgent and non-urgent needs;
• Assist in scheduling, re-scheduling, and canceling new & existing patient appointments;
• Act as point of contact to patient & families to help navigate central scheduling;
• Ensure timely collection of billing sheets with appropriate ICD-10 codes for every patient and fax to a billing/coding office;
• Maintain stock of important forms (test forms, fact sheets, signature forms, etc.) needed for the genetic counselors to bring to clinic ;
• Scan all genetic records (test results, intake sheets, pedigrees) in a timely manner into Powerchart;
• Monitor, respond to, and triage all emails received in the dedicated genetics email;
• Monitor and triage incoming faxes to the dedicated genetics RightFax;
• Navigate patients through Billing, FCU, and scheduling departments at Moffitt when issues arise

Credentials and Qualifications:

• Bachelor’s Degree in Biology, Chemistry, Genetics, Psychology, or other relevant science field required;
• Minimum one (1) year experience in a healthcare setting in a clinical or administrative role preferred;
• Experience in a medical facility, currently in or completion of genetics rotation clinical program preferred;
• Experience with Microsoft Office (Access, Excel, Word, Publisher, PowerPoint, Outlook);
• Experience with utilization of electronic health records;
• Must demonstrate strong interpersonal skills in order to enhance the patient experience;
• Must also possess strong organization and multi-tasking skills;
• Highly motivated and attentive to detail.