• Bachelor's degree in computer science or similar field with 10 years of experience in automating the Ethernet, TDM, Optical Inventory, Provisioning and Activation process.
• 6 years of experience in design and development in the OSS/BSS space around inventory management, provisioning, and activation
• Lead the design and implementation of Inventory systems for access and transport networks.
• Strong understanding in Layer 1, 2, 3 Inventory modeling process and provisioning.
• Must have experience in designing access and backhaul inventory and the switch provisioning process.
• Coordinate and drive the delivery across IT and Business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment, and support.
• Hands-on involvement as needed in all areas of SDLC – troubleshooting, debugging, verification and testing, production monitoring and performance analysis.
• Layout enterprise architecture and design for systems and applications spanning multiple departments and organizations.
• Review, document and publish the Architecture, interfaces, and design documents based on sessions with IT and Business partners and existing artifacts.
• Generate reports and metrics for IT and business reviews, preparing updates for executive leadership.
• Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology.
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation.
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge.

Network Eng and Construction

• 10 years of experience with strong background and understanding of telecommunications, outside plant engineering, construction, and managing network related construction projects with successful results that include scope, schedule, and budget.
• Maintaining the security of the outside fiber plant (OSP) network, either aerial and/or underground, throughout area of responsibility by managing cable location, by locating contractors and initiating protection activities
• Working closely with other carriers, local/ state agencies and building owners/property owners on new building adds and relocations.
• Working closely with upstream groups, completes fiber verification requests, project estimations, designs, bids, permits and manages construction of new sites.
• Monitoring infrastructure builds and reviewing punch lists and approving work that meets industry construction standards.
• Preparing project timelines, tracking budgets, and providing detailed weekly status reports.
• Obtaining value added contractors/subcontractors for engineering, permitting and construction of OSP infrastructure.
• Obtaining and managing contractors for route protection. Maintaining fiber splice records, network topography records, and fiber mapping
• Directing emergency restoration and mitigation activities required for the OSP network. This could include fiber optic damage, natural disasters, power failures and other events.
• Managing contract and/or employee fiber splicers and ability to be on-call on a 24/7/365 basis.
• Providing on the job divisional training to employees and oversees contractors to ensure the proper method and procedures of facility protection and maintenance are followed.
• Utilizing locating equipment, use of Optical Time Domain Reflectometers (OTDR), and troubleshooting tone generation/reception in field and experience in computer aided drafting (CAD) programs.

Field and Dispatch

• Bachelor’s degree or equivalent with 10 work experience in Service Support, System Support, IVR experience and or Service Assurance
• Excitement about Chatbot experience and workflows
• Experience in developing Chat experience, introducing automation and self-service capabilities in Chat by exposing Support Content, KB, Articles, and Automated Workflows within the Chat context.
• Experience with Natural Language Processing (NLP) Chatbot Conversational Design, Design Thinking to reimagine customer support experience in Chat.
• Conducting user research, creating a feedback loop, and helping business and IT to prioritize Chabot features and functionalities.
• Expertise in simplifying and reinventing systems and experiences, have a solid strategic vision, and can identify friction points and implement innovative solutions.
• Strong strategic vision, and the ability to identify friction points and implement innovative solutions.
• Drive a cohesive client-based service for the Field Ops Dispatch organization with IT partners to deliver and maintain an accurate and efficient technical domain.
• Drives the execution of dispatch capabilities through workflow enhancements, self-service, and automation.
• Experience cloned and hybrid Field Operations platforms for Legacy, Legacy GPON & QF like CTL schedule, CV tool, Tracs and others.
• Drive requirements and develop a feedback loop to inform prioritization of Dispatch Workflows, Knowledge Support capabilities, and rethinking the customer experience.
• JIRA and INC life cycle management including requirements, ticket tracking, reporting, communication, and escalations.
• Interpretation in outage management/ skills availability for resolution and RCA, driving resolution and communication to clients.
• Drive a heavily automated dispatch platform enabling scalability and no touch functionality.
• Lead dispatch reduction efforts to drive positive KPI improvement and ensure high availability, security, and performance of the system stack.
• Provide readouts on enhancements for dispatch, aligning, and presenting to leadership teams, highlighting risks, aligning on risk mitigation strategies.

Service Assurance & Network Surveillance

· 10-year degree in electrical engineering, electronics, computer engineering or related field, or the equivalent in experience.

· Must have 8-10 years telecommunications and optical/IP NOC experience in submarine/terrestrial optical networks.

· In-depth technical expertise in optical transport networks including Packet transport (PTN), Control Plane- GMPLS (ASON, Layer 0, Layer1), DWDM, OTN, SDH, MPLS-TP, Ethernet, Layer 2, FTTx and DOCSIS.

· Familiarity with DWDM, RAMAN, EDFA, WSS, Control Plane, Flexgrid, and CDC architecture and demonstrates significant and specialized knowledge of fiber optic principles in access network and DWDM transmission.

· Extensive skills on Different Tools for Troubleshooting such as Power Meters, Optical Time Domain Reflectometer (OTDR), OSA & BERT to test fiber and verify specifications and throughput.

· Sound working knowledge of key business applications that drive service provider networks: Data and Optical Services, Data Center/Cloud ecosystems.

· Create, reviews and approves Methods of Procedures prior to implementation.

· Create system support documentation including instructional procedures, provisioning guidelines, test plans, problem documentation and functional process flows.

· Experience in troubleshooting large network major and critical outages.

· Experience managing IT or IP Network deployment projects in a mission critical environment requiring coordination across multiple disciplines for the delivery of a common goal.

· Ability to independently troubleshoot network issues.

· Knowledge of optical OEM devices such as Cisco, Infinera, Ciena, Cisco, Nokia and ECI.

· Familiarity with Colo, space and power requirement of optical network devices.

Network Planning and Performance

• Bachelor’s degree in computer science or electrical engineering with 10 years of experience in wireline network planning and design.
• If coming from an IP background: Experience with IP protocols, experience with Internet ecosystems, including open exchanges, cloud/peering, colocation, routing/switching and transport infrastructure, servers & storage, etc.
• If coming from an optical background: Experience with DWDM transmission systems, long-haul fiber facilities, experience with physical connectivity at all layers, including DC cabling, power distribution, cross-connects, network management, etc.
• Preferred experience in network designs & solutions, network management tool administration, and management of assets & components.
• Support network testing & provisioning for all service offerings including MPLS, IP transport, DIA, Optical Wavelengths, DDOS, etc.
• Provide hands-on support for network troubleshooting and outage remediation steps.
• Prepare proposal recommendations and supporting details to guide decision making for network augmentations, growth, and special projects.
• Interact with internal and external teams to understand network requirements and coordinate network changes for implementation.
• Regularly interact with equipment suppliers, and third-party network vendors to engage their technical resources to perform tasks.
• Create test plans, Methods of Procedures (MOP) documentation, and service configurations to maintain & optimize the network to exceed Service Level Agreement (SLA) requirements and provide maximum reliability & uptime.
• Standardize, configure, and validate network devices such as DWDM optical transport system, IP routers, Layer 2/Layer 3 switches, servers, storage & backup devices, and other related network components.

Job Type: Contract

Pay: $65.00 per hour

Schedule:

• 8 hour shift

Work Location: In person