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JOB DESCRIPTION
The Community Connector will be working 100% remote in an outbound call environment (Must reside in the state of VA). Our Community Connectors will be working with our VA Medicaid newly enrolled members referred to us by Department Social Services.
This individual will be making outbound calls to our newly enrolled members to make first point contact, complete health screener and answer any member questions.
We are looking for candidates with outbound call center experience, excellence customer services, and ability to toggle back and forth between multiple screens and databases.
Home office with internet connectivity of high speed required.
Monday Friday 8 AM to 5 PM EST (No weekends or Holidays)
Job Summary
Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long term care, for members with high need potential.
HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
KNOWLEDGE / SKILLS / ABILITIES
and following up with members on missed appointments.
JOB QUALIFICATIONS
REQUIRED EDUCATION : HS Diploma / GED
HS Diploma / GED
REQUIRED EXPERIENCE :
Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances.
REQUIRED LICENSE, CERTIFICATION, ASSOCIATION :
PREFERRED EDUCATION :
Associate's Degree in a health care related field (e.g., nutrition, counseling, social work).
PREFERRED EXPERIENCE :
PREFERRED LICENSE, CERTIFICATION, ASSOCIATION :
STATE SPECIFIC REQUIREMENTS : OHIO
Assist members with filing grievances and appeals.
Connects members to CCEs, the OhioRISE Plan,or Molina Care Management if the members needs indicate a higher level of coordination.
Provide information to members related to Molina requirements , services and benefits .
Knowledge of internal MCO processes and procedures related to Care Guide responsibilities required
To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.
Pay Range : $14.76 - $31.97 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance.
Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package.
Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.
Job Type : Full Time Posting Date : 09 / 10 / 2024
Last updated : 2024-09-11
Full Time
Insurance
$153k-197k (estimate)
09/13/2024
12/10/2024
molinahealthcare.com
ALBUQUERQUE, NM
7,500 - 15,000
1980
Public
MARIO MOLINA
$10B - $50B
Insurance
Molina is a managed care organization providing health care to individuals and families in 13 states & Puerto Rico via Medicaid & Medicare programs.
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