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JOB DESCRIPTION
Rep, Customer Experience II (Onsite in El Cajon, CA. Bilingual English / Spanish)
Job Summary
Provides in person customer support and stellar service at the Molina Healthcare One Stop Help Center to meet the needs of our Molina members and providers.
Join a team committed to making a meaningful impact and engaging with our Members and Providers face to face. This role offers a chance to contribute directly to improving community well-being by connecting individuals and families with essential resources and services.
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Responsible for continuous quality improvements regarding member / provider engagement and retention. Represents Member / Provider issues in areas involving member / provider impact and engagement including : Appeals and Grievances, Problem Research and Resolution, and the development / maintenance of Member / Provider Materials
Job Duties
Provide in person service support to members and / or providers using one or more contact center communication channels and across multiple states and / or products.
To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and / or Marketplace business.
Conducts initial research and works to immediate resolve issues.
Job Qualifications
REQUIRED EDUCATION :
Associate’s Degree or equivalent combination of education and experience
REQUIRED EXPERIENCE / KNOWLEDGE, SKILLS & ABILITIES :
1-3 years Sales and / or Customer Service experience in a fast paced, high volume environment
PREFERRED EDUCATION :
Bachelor’s Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE :
3-5 years
Bilingual English / Spanish
Preferred Systems Training :
PREFERRED LICENSE, CERTIFICATION, ASSOCIATION :
Health and Life License
Pay Range : $16 - $26.42 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance.
If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission.
Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package.
Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.
Job Type : Full Time Posting Date : 07 / 08 / 2024
Last updated : 2024-07-15
Full Time
Insurance
$41k-52k (estimate)
07/10/2024
10/08/2024
molinahealthcare.com
ALBUQUERQUE, NM
7,500 - 15,000
1980
Public
MARIO MOLINA
$10B - $50B
Insurance
Molina is a managed care organization providing health care to individuals and families in 13 states & Puerto Rico via Medicaid & Medicare programs.
The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.