JOB TITLE : Patient Dining Associate

DEPARTMENT : NUTRITION SERVICES

EXEMPT FROM OVERTIME : No

JOB SUMMARY
With a patient centered culture, the Food Services Hostess will provide a positive experience to patients, customers, and our community through preparation, service, and/or clean-up of meals including, but not limited to, simple food preparation, tray assembly, taking meal orders from patients, delivering patient trays to assigned rooms, cafeteria service and dish washing. Performs within the philosophy, objectives, policies and procedures of the department and hospital.

Experience/Physical Requirements :
Heavy WorkExerting up to 100 lbs. of force occasionally and/or up to 50 lbs. of force frequently and/or in excess of 20 lbs. of force constantly. Previous customer service and/or food services experience preferred.

Mission : To enhance the health of the communities we serve, one person at a time.

Vision : Our exceptional team will provide an extraordinary patient experience, compassionate care and clinical excellence.

Values :
Integrity
Commitment
Accountability
Respect
Excellence

JOB SPECIFIC RESPONSIBILITIES
Communication Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point. Customer Focus Personally demonstrates that external (or internal) customers are a high priority. Demonstrates a compassion and caring for our patients and families. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services. Dependability Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Consistently delivers on promises made to customers and co-workers. Arrives at work on time and ready to contribute. Shows up for meetings well-prepared. Job Skills Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations. Safety Makes sure to understand every safety practice expected by the organization. Takes no shortcuts that increase the risks of accidents, personal injuries or equipment failures. Looks for unsafe practices in the workplace and takes responsibility to ensure that others are aware of the potential impact.

Work Schedule : Varies
Status : Full Time Regular 1.0
Location : Mon Health Medical Center Main Campus
Location Of Job : Mon Health Medical Center

Disclaimer:

I understand that this document is intended to describe the general nature and level of work being performed. The statements in the documents are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

ADA DISCLAIMER:

This description does not state or imply that the duties listed above are the only duties to be performed by the positions incumbent. Employees are required to follow job-related instructions and perform other job-related activities requested by their supervisors. All requirements are subject to possible modification to provide a reasonable accommodation to individuals with physical or mental disabilities as defined in the Americans with Disabilities Act. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, the patients, or other employees.