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Job Summary
As a Pre Access Specialist, you will play a vital role in providing exceptional customer service and support to patients, healthcare providers, clinics, and other stakeholders within the healthcare industry. Working in a fast-paced call center environment, your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for callers.
Responsibilities
Customer Service Provide courteous, empathetic, and professional assistance to callers, addressing their inquiries, concerns, and requests. Maintain a high level of customer satisfaction by actively listening, demonstrating patience, and delivering accurate and timely information. Quality Assurance Adhere to call center protocols and procedures, maintaining compliance with healthcare regulations and privacy laws. Strive for excellence in customer service by continuously improving knowledge of healthcare services, policies, and processes. Team Collaboration Foster a positive and collaborative work environment by actively participating in team meetings, training sessions, and knowledge-sharing initiatives. Contribute to a supportive culture that values teamwork, respect, and continuous learning. Appointment Scheduling, Pre-Registration, and Authorization Assist patients in scheduling appointments, coordinating with healthcare providers, and managing calendars. Ensure accurate documentation of appointments, patient information, follow-up visits, and any necessary rescheduling or cancellations. Medical Information Deliver accurate and reliable information to callers, adhering to healthcare regulations and privacy policies. Educate patients and healthcare providers on available services, healthcare procedures, insurance coverage, and other related topics. Verify insurance coverage, explain benefits, and help patients understand their financial responsibilities. Collaborate with the billing department to address billing discrepancies and resolve payment-related issues.
Knowledge, Skills & Abilities
Light Work: Frequent lifting and/or carrying of objects weighing up to 10 lbs. with a maximum lifting of 25 lbs. This role is a desk position that may have long periods of sitting. Previous experience in a call center or customer service role, preferably in a healthcare or medical environment.Familiarity with medical terminology, insurance procedures, and healthcare regulations.
Education
Credentials
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Hartman Run Road
Location of Job: Mon Health Medical Center
Talent Acquisition Specialist: Guy S. Stewart guy.stewart@vandaliahealth.org
Full Time
Restaurants & Catering Services
$37k-46k (estimate)
06/18/2024
08/17/2024
monhealth.com
MORGANTOWN, WV
100 - 200
1943
ANDY WRIGHT
$10M - $50M
Restaurants & Catering Services
At Mon Health, we are dedicated to our mission: Enhancing the health of the communities we serve, one person at a time. For generations, Mon Health has played a role in improving the health and wellness of our community. From our flagship hospital, Mon Health Medical Center (formally Mon General Hospital) in Morgantown, West Virginia, Mon Health has grown to include locations throughout North Central West Virginia, Southwestern Pennsylvania and Western Maryland. As we continue to grow, our core values remain the same: Respect: We will treat every person with compassion, courtesy, honesty and d...ignity in each interaction and communication. Excellence: We will perform at the highest standard dedicated to professionalism, proficiency, integrity and safety. Teamwork: We will cultivate relationships with our community, patients, and team members, providing quality care as one family. As a member of our Mon Health family, youll be joining a team recognized for providing a positive, safe patient experience. Year after year, Mon Health earns top national awards in Patient Satisfaction and Patient Safety. Mon Health is a three-hospital system including Mon Health Medical Center and Mon Health Preston Memorial Hospital in Kingwood, West Virginia, and the upcoming addition of Stonewall Jackson Memorial Hospital in Weston, West Virginia. Services include oncology, orthopedics/sports medicine and physical therapy, obstetrics/gynecology, general surgery, imaging services/radiology, pulmonology, primary care, gastroenterology, urology, sleep therapy, dermatology, vein care and wound care. Affiliate Health Services include Mon Health Equipment & Supplies, Mon Health EMS (Ambulance and EMS), Village at Heritage Point (Independent Living) and the Suites and Heritage Point (Residential Care).
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