46 Customer Experience Advocate Jobs in Denver, CO
monday.com is Hiring a Customer Experience Advocate Near Denver, CO
Please note that this is a hybrid position of 3 days/week in our Denver officeAbout The Role
- Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares
- Empower customers to connect their goals and challenges with the solution in monday.com
- Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes
- Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product
- Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
- Create both internal and external documentation to enhance our knowledge base
- Advise customers about new features and functionalities
- Experience providing customer or technical support. SAAS experience is a plus.
- Understanding of help desk software and remote support tools. Experience with Zendesk is a plus
- Problem-solving skills and multitasking abilities are a must
- Superb written and verbal communication skills
- Positive attitude, empathetic, coachable, and collaborative
- Ability to take initiative and adapt
- Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
- Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- Monthly stipends for food, wellness, and commuter work
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Social DescriptionWe're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!
Job Summary
Full Time
Wholesale
$41k-52k (estimate)
07/02/2024
09/25/2024
monday.com
NEW YORK, NY
500 - 1,000
2012
GRAHAM ROWE
$5M - $10M
Wholesale
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About monday.com
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape their workflows and projects, code-free, with a platform that adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space. The platforms features include: customizable workflow templates to manage anything your way, time tracking to meet important deadlines, automations to eliminate manual work, dashboards to gain valuable insights and know where things stand at a glance, and integrations... with popular tools and apps to streamline processes. More than 100,000 companies around the world use monday.com to free their teams to move faster and let them focus on the work that requires their talents.
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The job skills required for Customer Experience Advocate include Problem Solving, Initiative, Verbal Communication, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Advocate positions, which can be used as a reference in future career path planning. As a Customer Experience Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Advocate. You can explore the career advancement for a Customer Experience Advocate below and select your interested title to get hiring information.
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