Mondelēz International is Hiring a Senior Manager, US Commercial Quality Near East Hanover, NJ
Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.Serve as Mondelēz lead for our Commercial Customer Service and Logistics (CS&L) team and locations to ensure all Quality and Food Safety expectations are continuously met or exceeded with a focus on End-to-End Quality, including meeting customer expectations of quality. How You Will ContributeDrive End to End Quality with focus on Customer Needs:
Responsible for day-to-day Quality strategy execution in partnership with CS&L to assure Consumer Inspired Quality from End to End in the NA region (USA, Canada, Mexico)
Oversee CS&L quality scorecard targets and provide technical support for action plans executed by team to improve customer experience
Implement Corporate Quality initiatives for distribution centers, branch locations, transportation and on shelf at customer
Utilize technology to support a digital future to enable an improved consumer and customer experience
Partner with CS&L leadership to ensure consistent quality delivery
Develop Customer quality strategy including product performance on customer shelf and programs to increase customer satisfaction
Ensure Foundational Quality and Food Safety Management System:
Ensure all team members understand how to maintain quality and food safety throughout product distribution
Provide training required to ensure quality capability throughout CS&L organization
Oversee Hold and Release process and systems execution at all distribution center locations, including ensuring timely disposition
Build and maintain best practices to ensure Customer’s receive consistent products that meet their expectations
Ensure accurate traceability capabilities within distribution network:
Verify and support activities to drive compliance with FDA FSMA Sanitary Transport and Intentional Adulteration rules and all Mondelēz Quality Policies and expectations
Operational Excellence:
Lead initiatives to reduce product damage seen throughout network to ensure the perfect product reaches the shelves for consumers
Oversee process to repair and recover damaged pallets, while maintaining quality, food safety, and regulatory requirements, Improve pallet integrity programs
Customer Collaboration:
Understand and compile expectations of customer’s
Serve as the Quality expert to track, trend, appropriately close-out all customer complaints and technical inquiries
Support implementation of Customer scorecards, including Quality metrics
Partner to drive customer improvement plans for quality
KPIs:
KPIs:
Warehouse GMP Results
Mondelēz QCMS Audit Results
Flawless Hold Reconciliation Process
Customer Complaints & Close-Out
Track & Trace Capability
Customer Damages & Associated Fines
Key Stakeholders:
Customer Service & Logistics Leadership Team
Distribution Center Teams
Branch (Distributor) Location teams
US MSC Leadership Team
Customers
Customer Sales Teams
Corporate Quality Team
Career Experience
What You Will BringA desire to drive your future and accelerate your career and the following experience and knowledge:
Relevant experience in operations, quality and/or R&D
Project management and managing multiple priorities
Communication skills and leading cross-functional teams
Statistical processes and problem-solving techniques
Working with third-party manufacturers and suppliers to ensure compliance to
Working with customers on quality related issues
More About This RoleWhat you need to know about this position:What extra ingredients you will bring:Education / Certifications:Bachelor’s degree in Food Science, Food Safety, or other related science field Job specific requirements:
8 years of food safety and quality experience
Strong supply chain and logistics experience
GFSI Certification
Previous roles partnering with external partners or managing external communication preferred
Integrated Lean Six Sigma experience preferred
Travel requirements:60% Travel No Relocation support available Business Unit SummaryThe United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour PatchKids confectionery products —are close at hand for our consumers across the country. Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance. Job TypeRegular Corporate Quality Assurance Product Quality, Safety and Compliance