67 Service Manager Jobs in Westborough, MA
Monroe Tractor is Hiring a Service Manager Near Westborough, MA
Job Description
Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!
The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits.
Salary: $75,000 - $85,000 plus generous annual incentive bonus
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Competitive Paid Time Off Policy
- Short/Long Term Disability
- Family-owned and operated
- Annual Reviews
- Generous Annual Incentive Bonus opportunity
Qualifications
- 5 years or more of leadership experience within the equipment or auto service industry is required.
- Strong work ethic.
- Superior communication skills.
- A strong sense of urgency is required.
- Customer service experience is required.
- Confidence in working with Microsoft Office applications and learning new software programs.
Responsibilities
- Demonstrate company core values in all interactions with customers, vendors, and associates.
- Hire, train, develop, and motivate service department staff.
- Ensure all necessary shop equipment is in proper repair and safe working condition.
- Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
- Finalize customer work orders and prepare invoices.
- All aspects of managing our service business and shop activities.
- Prepares customer quotes, closes work orders, and communicates directly with customers.
- Consistent interaction with our technicians and will be the direct contact on all service activities.
- Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.
Pay is commensurate with the applicant's experience, as it relates to the position.
Job Summary
Full Time
$94k-121k (estimate)
06/24/2024
07/11/2024
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
