11 Customer Support Specialist Jobs in Addison, TX
Monstera Talent is Hiring a Customer Support Specialist Near Addison, TX
The Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our client’s products and services.
- Respond to customer queries in a timely and accurate way
- Identify customer needs and help customers use specific features
- Update our internal databases with information about sales issues and useful discussions with customers
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new products and services
- Follow up with customers to ensure their complaints are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives
- Work with sales and marketing teams to boost customer referrals and develop case studies
- Assist in the coordination and implementation of marketing strategies, and delegate tasks to achieve strategic goals
- Experience as a Customer Support Specialist or similar CS role will be an added advantage
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Ability to work effectively across multiple departments in a fast-paced environment
- Experience in sales techniques
- Ability to commute to job location daily.
This role is based in Addison Texas, so ensure you can commute to the location before applying.
Good Luck!
Job Summary
Full Time
$45k-57k (estimate)
07/04/2024
12/29/2024
The job skills required for Customer Support Specialist include Problem Solving, Customer Support, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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