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EnergizeMyCareer.com
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100% remote/telework position with successful candidate home office within 50 miles of the following locations in Idaho (Boise and surrounding areas, Mountain Home, Idaho Falls, Pocatello, Twin Falls, Nampa), Montana (Billings, Glendive, Miles City, Sidney), Wyoming (Sheridan), and South Dakota (Rapid City). In office/onsite positions are also available in Boise, ID location.
Energize your career and supercharge your future handling customer service calls for the gas and electric utility companies of MDU Resources Group, Inc., Our utility companies include Cascade Natural Gas Corporation, Great Plains Gas, Intermountain Gas Company and Montana-Dakota Utilities serving an 8-state region. MDU utility companies serve approximately 1.1 million customers across eight states.
Builds trusted relationships with customers from one or more service territories through education of available programs and services. Provides extraordinary customer service and case management while consistently meeting call center productivity and quality standards. Responsible for properly identifying, maintaining, and protecting customer accounts and information. Responsible for receiving and handling incoming gas and/or electric emergencies by obtaining adequate information to ensure proper action is taken. Normally works under general supervision and given a certain degree of latitude in decision making. Responsible for placing safety as #1 priority in day-to-day work routine for self and others.
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
TELECOMMUTE REQUIREMENTS
OTHER REQUIREMENTS
JOB RESPONSIBILITIES
Hourly Wage - $18.00
Application Deadline: 7/2/2024
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
Work setting:
Work Location: Remote
Full Time
Retail
$35k-44k (estimate)
06/22/2024
10/18/2024
montana-dakota.com
JAMESTOWN, ND
<25
1924
TERRY HILDESTEAD
$500M - $1B
Retail
Youre probably familiar with the expression "A light bulb went on," meaning someone just had a good idea. Well thats what happened quite literally on the border between Montana and North Dakota in 1924. Montana-Dakota Utilities Co. was created that year to serve a handful of small farm communities in the area. Since then the company has grown into a large regional energy supplier. During those years of growth, weve changed our name a few times, acquired a number of smaller companies and progressed side-by-side with those we serve. Today, were a Subsidiary of MDU Resources Group, Inc., a dive...rsified energy company based in Bismarck, N.D. We provide retail natural gas and/or electric service to parts of Montana, North Dakota, South Dakota and Wyoming. Our service area covers more than 168,000 square miles (5.5 percent of the continental United States), and we serve about 355,000 customers. Over the years, Montana-Dakota has adopted the slogan "In the Community to Serve," and we believe in those words. Our success as a company is rooted in the growth and prosperity of our communities. We're committed to help meet tomorrow's challenges and opportunities by providing affordable and reliable energy services.
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The job skills required for Customer Service Representative I include Customer Service, Call Center, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.