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Overview
Monument is a leading health tech company that offers virtual therapy and physician care for those looking to cut back or quit drinking alcohol. The company is seeking a highly motivated and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service through various channels, including email and phone. This role requires a individual who is proficient , with the ability to communicate effectively and empathetically with customers and providers who work with Monument. The ideal candidate will possess excellent phone etiquette and the ability to analyze and resolve customer inquiries efficiently.
Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner
- Resolve customer issues and concerns in a courteous and respectful manner
- Utilize problem-solving skills to analyze customer inquiries and provide effective solutions
- Enter customer data into our database accurately and efficiently
- Maintain a high level of customer satisfaction through continuous communication and follow-up
- Work effectively as part of a team to achieve customer service goals and objectives
Experience
- Prior customer service experience, preferably in a retail or call center environment
- Experience with data entry and customer relationship management software
- Proven ability to analyze and resolve customer inquiries efficiently
- Strong phone etiquette and communication skills
- Ability to work in a fast-paced environment and meet customer service goals and objectives
Skills
- Excellent customer service skills
- Proficiency in data entry and customer relationship management software
- Strong phone etiquette and communication skills
- Ability to analyze and resolve customer inquiries efficiently
- Experience with outbound calling and upselling
- Ability to work in a team environment
- Strong analytical skills
- Ability to enter customer data accurately and efficiently
Job Types: Part-time, Contract
Pay: From $23.00 per hour
Expected hours: 35 per week
Benefits:
Shift:
Ability to Commute:
Work Location: Hybrid remote in New York, NY 10001
Contractor | Part Time
Business Services
$45k-57k (estimate)
08/02/2024
08/02/2024
monumentgroupllc.com
AUSTIN, TX
<25
2008
SCOTT DUNAWAY
<$5M
Business Services
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Communication Skills, Customer Satisfaction, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.