We're on a mission to make money work for everyone.
We're waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We're not about selling products - we want to solve problems and change lives through Monzo
Hear from our team about what it's like working at Monzo
• San Francisco - Hybrid | $185,000 - $210,000 Equity |
Monzo is a leading financial technology company, with over 8 million customers, committed to providing modern banking solutions. In the last few years, we've built a banking app that our customers love - with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. Today we are the 7th largest bank in the UK and we've raised over $1 billion from CapitalG, YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $5 billion valuation.
We were founded to make money work for everyone. With that in mind, Monzo is investing to accelerate our US expansion. We're a small team operating like an early stage startup in the US but with the financial, operational, and engineering platform muscle of a larger company. We're focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We're looking for highly driven, enterprising people to help us achieve our mission and bring the Monzo magic to the US.
The Role
Are you a dynamic problem solver who thrives on managing complex partnerships? As Monzo's Partner & Payment Operations Manager, you will lead our partnership and payment operations ecosystem. This role will be responsible for the performance and business health of all of our partnerships and vendors, including owning the relationship of our most critical partnership, our Issuing bank.
What you'll be working on:

• Own all partnership and payment operations relationships end-to-end
• Serve as the primary point of contact for all issues touching the Bank, and own the resolution of these issues, including prioritizing, problem solving, seeking alignment internally and externally
• Partner with Product and Ops stakeholders to launch new products, develop Bank approval plans, and build new processes to optimize our partnerships
• Design and implement key metrics to monitor the performance and business health of our partner ecosystem
• Manage the performance and SLAs of our partners and vendors
• Proactively identify and resolve gaps, and manage our incident response process

You should apply if:

• You have experience managing Fintech partnerships and payment operations
• You love solving complex problems and have a track record of managing performance and SLAs
• You have built strong relationships and collaborate with partners to reach alignment and resolve issues
• You can drive clarity amidst ambiguity and focus on the things that matter
• You are organized and have managed complex projects with multiple stakeholders
• You are analytical and make data driven decisions
• You are familiar with regulations and compliance requirements within consumer banking

The Interview Process:
Our interview process involves four main stages:

• Recruiter Call (30mins)
• Initial Call (30 mins)
• Take Home Task (to be completed within 7 days)
• x3 final interviews via Google Meet (45 mins each)

Our average process takes around 2-3 weeks but we will always work around your availability.
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com
What's in it for you:
$185,000 - $210,000 Equity
This role will be based out of our downtown San Francisco office
We have a hybrid working schedule, and offer flexibility and trust you to work enough hours to do your job well, at times that suit you and your team
Learning budget of $1,500 a year for books, training courses and conferences
And much more, see our full list of benefits here
Equal Opportunity Statement
At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
#LI-JB1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.