18 student experience success manager Jobs in chicago, il
Revenera is Hiring a Customer Success Manager Near Chicago, IL
Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.
The Customer Success Manager (CSM) is the designated point of contact for personalized management of operational-related issues for a select group of customers. The CSM serves as the personal account manager for the entire customer organization, focused on supporting the use of Revenera products and acting as a liaison between the customer and Revenera.
Responsibilities
- Hold status meetings with customer to answer questions, review open items, and solicit and prioritize issues / enhancement requests
- Communicate release notifications and other Revenera information to the customer
- Serve as the liaison between the customer and Revenera Software’s Development / IT / Support organizations to answer questions or resolve issues
- Be the customer advocate within Revenera
- Coordinate and attend Customer Business Reviews
- Serve as escalation point for customer questions and problems
- Support Sales representatives by proactively communicating customer issues and feedback, and identifying additional business opportunities
- Escalate customer issues to senior management, as appropriate
Required Experience & Skills
- Bachelor’s Degree in Business preferred
- Previous Account Management experience strongly desired
- Prior experience with software release and distribution processes within a software manufacturer environment
- Demonstrate strong persuasive skills
- Ability to handle situations with poise, understanding and tact
- Maintain composure and focus under constant pressure and deadlines
- Demonstrate organizational skills and attention to detail
- Excellent analytical and communication skills
- Sustain productivity in a fast-paced environment
- Good social and diplomatic skills
- High-energy and endurance
- Contribute toward and build positive morale
- Build and maintain positive relationships with clients and co-workers
Job Summary
Full Time
$96k-133k (estimate)
07/03/2024
07/18/2024
revenera.com
SAN FRANCISCO, CA
25 - 50
2016
MARK E TOLLIVER
$10M - $50M
Wholesale
Related Companies
About Revenera
Reveneras solutions help software and IoT companies build and deliver secure products while protecting their IP. Make a great first impression with your software with the gold standard for Windows and multi-platform installations. Leverage the power of open source and future-proof your business by eliminating compliance and security risk. Implement flexible monetization models, become a digital leader and grow while keeping your customers front and center. For over 30 years, our 1300+ team members worldwide have been passionate about helping our more than 31,000 customers fuel business succes ...
s. To learn more, visit flexerasoftware.com
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
