Job Details
Job Location
BMW of Tampa - Tampa, FL
Salary Range
$15.00 - $16.00 Hourly
Description
We're looking for an upbeat, positive individual with strong telephone and customer service skills to join our BMW Service Team.
We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Customer Representative to our BMW Service team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.
In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs
• Training is thorough and 100% paid

• In-office contests and incentives paid biweekly
• No cap on commissions. The harder you work the more money you make
• A clear and supported career path for growth within the company

The purpose of this position is greeting and checking in customers as they come in for service. inform the service advisors of their appointment arrival and directing and assisting customers with their primary purpose of their visit.
Job responsibilities include:

• Handling inbound telephone calls with the goal of setting a service appointment
• Greeting customers and assisting them upon their arrival.
• checking in appointment and informing the advisor that is they are assigned with.
• Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
• Confirming guest appointments to ensure high show ratios
• Composing professional emails to customers
• Updating guest contact information on each call and appointment check.
• Using several computer systems at once, on multiple monitors

Qualifications
Needed Experience:

• Fluency in Spanish is a major plus
• Customer Service
• 5-day work week
• Saturdays required

Come learn more about what we offer at the ever-growing Morgan Auto Group. It's a truly unique organization with endless career potential. This is not a remote position.