Description

Do you love luxury cars? The fast-growing Morgan Auto Group, a Florida leader in automotive retail, is looking to add experienced Warranty Administrator(s) to our team at Kia of Orange Park. Our growing business has an excellent management team and is family owned and operated! Do you have experience as a Warranty Admin? Then this position could be a great fit for you!

In addition to competitive pay, we offer our full time associates the following benefits:

• Major Medical Insurance, Dental and Vision Insurance
• Long and Short-Term disability
• Life Insurance
• Paid time off
• 401k with company participation
• Professional work environment, with job training and advancement opportunities

Qualifications

Responsibilities:

• Prepare warranties.
• Clean warranty management schedules.
• Reconcile selected vendor accounts.
• Submit SPP paperwork for all stores.
• Post weekly charges and payments.

Applicant will possess the following:

• Book warranty repair orders and submit claims of manufacturer warranty.
• Maintain receivables schedules; service contract claim submission and follow up.
• Work closely with service management
• Work closely and effectively with team of technicians, service writers, and supervisors.
• Communicate with Service Advisors to define the scope of a warranty claim.
• Process all warranty paperwork to ensure proper documentation and to verify criteria.
• Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
• Stays abreast of all factory recalls, announcements, and procedures.
• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Maintain record of all claims submitted, returned/rejected and paid and their current status.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Ability to work weekends.

Come learn more about what we offer at the ever-growing Morgan Auto Group family of dealerships. It's a truly unique organization with endless career potential. This is not a remote position.

EOE / DFWP