Our Bethesda practice is looking for a front and back office med-spa receptionist that recognizes the unique needs of each patient, they customize treatments, ensuring optimal skin health and appearance. Their commitment extends beyond direct care; they actively research new dermatological technologies and both prescription and non-prescription products. The team's dedication to excellence and continuous improvement has made them a trusted choice for thousands, who laud their personalized approach and cutting-edge treatments. Their objective is clear: to offer the most advanced skin care and facial rejuvenation procedures available, ensuring every patient feels confident in their skin. With a reputation built on decades of unparalleled service, they stand as a testament to commitment and expertise in dermatology.
Objective:
Deliver a stellar 5-star patient experience, maintain smooth patient flow throughout the facility, and showcase a robust work ethic.
Responsibilities:
First Impressions: Warmly greet patients upon arrival and departure, ensuring a positive experience from start to finish.
Communication Skills: Answer calls within three rings, demonstrating knowledge of aesthetic procedures and maintaining a friendly demeanor. Use patient names to personalize interactions.
Scheduling: Efficiently book, modify, or cancel appointments. Ensure timely follow-ups for next appointments.
Promotions & Programs: Educate clients about loyalty, referral programs, and ongoing promotions. Drive patient enrollment in membership initiatives.
Facility Appearance: Oversee the aesthetics, cleanliness, and staging of the facility. Ensure the office is ready for daily operations and closed per standard procedures.
Feedback & Improvement: Share patient feedback with the management. Aid in front desk projects like new client leads, rewards, promotions, and gathering online reviews.
Technology Proficiency: Manage patient records in our software system and demonstrate adeptness in using computers, iPads, and phones.
Service Promotion: Knowledgeably describe treatments, services, facility features, and hours. Actively promote treatments, discounts, and retail offerings.
Digital Presence: Contribute to the achievement of Social Media and Review objectives.
Inventory Management: Collaborate with the manager for accurate stock counts and order management.
Problem Solving: Address patient queries and concerns with professionalism. Step in for day-to-day managerial tasks as needed.
Team Collaboration: Attend staff meetings and trainings. Assist in front desk operations and communicate any significant occurrences to the management.
Professionalism: Dress as per uniform policy, maintain a proactive attitude, and work towards the continuous growth of the business.
This role requires an individual who is solutions-driven, takes the initiative, and can work both independently and as part of a team.