Branch / Dept. : Warner Robins, GA

SUMMARY

Under general supervision, but conforming to established policies and procedures, employee operates a teller's window by providing prompt, efficient and accurate customer service functions while representing the Bank in a courteous and professional manner.

The goal is to provide the customer with excellent service so that the customer continues to use the bank for all of his or her financial needs.

ESSENTIAL FUNCTIONS

• Provides courteous and professional customer service.
• Accepts deposits and cashes checks to customer's accounts.
• Cross-sells the Bank's services and products.
• Admits customers to safe deposit boxes.
• Answer customers inquires and gives balances.
• Balances transactions at end of day and verifies cash totals.
• Cross trains in other areas of Banking Center in order to provide backup when needed.
• Perform duties as defined in the Bank Secrecy Act / Anti-Money Laundering Program.
• Performs other duties as assigned by management.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• High School Diploma or GED required.
• One-year previous teller experience is preferred. Six months cash handling experience in retail / sales required.
• Knowledge of financial software is plus.
• Excellent Communication and Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees required.
• Excellent Organizational and Time Management Skills
• Attention to Detail
• Computer Literacy
• Willingness to successfully complete teller training and any other compliance training
• General knowledge of Bank Secrecy Act / Anti-Money Laundering Program preferred

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Regular contact with general public.
• May require travel to other offices to provide assistance and / or attend meetings. Also, travel for seminars and training may be required.
• Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs.
• Position requires standing, stooping, kneeling, squatting and sitting. Must have ability to stand for long periods of time.
• Receives currency from all sources causes environment to be slightly unclean.
• Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone.
• Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity.

EQUIPMENT USED

Computer, telephone, fax machine, scanner, copier, printer, encoder

SUPERVISORY REQUIREMENTS : None

The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position.

While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Last updated : 2024-05-23