Overview

You’re a strong communicator with a gift for overcoming objections.

How would you like to be a Sales Recovery Specialist?

We’re looking to fill a 9am-5:30pm shift!

Sometimes, we’ll have a residential specialist or a technician out to a customer’s house and the customer decides not to go with a repair or replacement. When they don’t get back to us within a few days, our Sales Recovery Specialists jump in to recover the sale!

Your Role

As a Sales Recovery Specialist:

• You’ll contact customers via phone, email, chat, or text.You know how to explain complicated problems in ways that are easy to understand. You're level-headed and easy to talk to, and that's gonna go far here! 
• You’ll educate customers on repairs or replacement options. You know how stressful it can be when something is wrong with someone’s house, and you’re good at making people feel understood and taken care of!
• You’ll finalize tickets and set up the next steps for sales. Whether the next step for the customer is to talk to sales, get a tech out to their home, or schedule an installation, you’ll make sure all the details are in place.
• You’ll keep detailed records of customer interactions. The more details we have about a customer’s situation and decisions, the better we can help them later!

Responsibilities

Other Highlights of the Job

• You love teaching others and hyping up the people you work with! When you’re talking to a customer, you get to talk about how great Morris-Jenkins is and how we’re the right ones to solve their problems. You get a rush whenever you successfully overcome objections, and you know how to persuade people without being pushy.
• You’ll be making $23/hour plus commission (1%-3%).
• HVAC and Plumbing is an industry that makes a difference in the community. It’s not just a matter of comfort for families in the Carolinas, but it’s also a matter of safety! We make sure home is somewhere families feel safe and comfortable all year round. When you work at Morris-Jenkins, everyone is involved in the process in some way, and everyone is important. Here, you’ll make a difference!
• Morris-Jenkins won Top Workplace USA 2024!

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The people at Morris-Jenkins are so happy here, they even voted us for Top Workplace USA in 2021, 2023, and 2024, and the Charlotte Observer’s “Top Workplace” award in 2016, 2018, 2019, 2020, 2022, and 2023! We have HUGE company breakfasts, fiestas, contests, and more!

All About YOU

• You’re a great listener. This position is all about the details, and you’re great at picking the little things out of a conversation! This skill helps you give customers exactly the answers they need to feel good about a decision.
• You’re patient and great at breaking things down so they’re easy to understand. The customers you’ll be calling are ones that we’ve visited, but that haven’t gone with a repair or installation we suggested just yet. You’ll help answer their questions and offer any additional information they might need to help them make an educated decision for their home.
• You’re decisive, quick-thinking, and easy to talk to. You make customers feel at ease right away!
• You like learning. If you’re gonna teach customers about the benefits of repairs and replacements, it’s a good idea to learn more about it yourself!
• You’re a great communicator looking for a growing company with lots of earning opportunities. You want a fun challenge that lets you interact with people and educate them on ways to improve their homes.

Does this sound like the perfect fit or what!

Submit your application online today!

Qualifications

The Super-Fun HR Stuff

MINIMUM QUALIFICATIONS for Sales Recovery:

• Exceptional sales closing and customer service skills with a proven track record of success
• Excellent oral and written interpersonal communication skills and persuasive charisma
• Ability to manage sensitive and critical client information
• Demonstrated competency in Windows based environment, Microsoft Excel, web-based applications, keyboarding proficiency, internet savvy and use of automated systems
• Commitment to company values
• High school diploma or GED
• Ability to fluently speak, read, and write in the English language

PREFERRED QUALIFICATIONS for Sales Recovery:

• Advanced education or experience related to sales or marketing
• At least three (3) years of sales experience

Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus County, Rowan County, Union county, Iredell county, and York county (South Carolina). 

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.