Role & Responsibilities:

• Fluent in Korean and English,
• Infiltrate assigned client(s) by building a close professional relationship with all decision makers in terms of transportation and logistics.
• Work closely with local operations team and Global Account Manager (GAM) to ensure all service expectations are being met.
• Understand client’s problems and challenges, while looking for opportunities to design, offer, sell and implement competitive logistics and supply chain solutions related but not limited to air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly.
• Provide prompt and compelling service proposals to address client’s requirements, earn trust from client and reduce/eliminate client’s willingness to look for quotations from competitors or to launch RFQ processes
• Develop relationships with current and new prospective suppliers to make sure service proposals are competitive for the client and profitable for Morrison. Ensure that reputable suppliers are in place for handling day to day needs.
• Become knowledgeable on Morrison’s capabilities and success within the client’s industry of focus
• Develop relationships with companies within the industry of focus and geographically related to the district/area where employee is located
• Responsible for accurately and timely quoting to assigned customers using general tariffs provided by product leaders and based on knowledge of customer buying triggers and/or target/market rates. Must work closely with Global Account Manager to ensure that all pricing is aligned as needed.
• Responsible to develop, maintain, train, certify, and re-certify all full time, part time, and 3rd party payroll employees who handle assigned customers on CSOPs (Customer Specific Operating Procedures)
• Define and help implement client specific SOP’s and ensure that they are being adhered to throughout the organization
• Responsible for ensuring that all client requested milestones and metrics are being met to exceed expectations. Work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures.
• Organize and lead local Customer Business Reviews; review and manage regular KPI requirements
• Monitor account receivables in the region to hit company target and ensure timely, accurate billing
• Develop relationships and business together with the GAM (global account manager).
• Identify business opportunities within account and plan accordingly.
• Ensure that the business runs smoothly.

Qualifications:

• Bachelor's degree from an accredited college.
• Minimum 3 years of freight forwarding experience required. With experience in key account management team will be a plus
• Fluent in English, Korean (Korean native speaking is required).
• Strong business acumen with a keen aptitude to quickly assimilate new information to allow to coordinate DRI’s different stations in the best interest of the customer.
• Excellent organization, analytical, written, and oral communications skills.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Ability to think creatively and strategically to solve complex problems.
• Must be a confident self-starter who can develop effective business relationships, both internally and externally.
• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
• Excellent computer knowledge, advanced Microsoft Office proficiency.