Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at?OakViewGroup.com, and follow OVG on?Facebook,?Instagram,?Twitter, and?LinkedIn.

Reporting to the Food & Beverage Manager, the Barista is responsible for credit handling, customer contact and expediting while providing fast, efficient and friendly service at all times. The Barista engages with guest through smiles and greetings, offering product information, providing selling suggestions and always giving a genuine thank you.

This role will pay an hourly wage of $25.77.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 8/1/2024

McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the worlds largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.

Essential Duties and Responsibilities

• Follows OVG operational policies and procedures, including cash/credit handling, safety and security, to ensure the safety of all employees during each shift.
• Accurately processes cash register transactions, inputting product costs, giving back change, processes debit and credit cards, traveler's checks, coupons and gift certificates.
• Maintains a clean and organized workspace so that fellow employees may locate resources and product as needed.
• Maintains the security of cash at all times and adheres to OVG Cash Handling Policy.
• Adheres to the monitoring of product pricing, signage and placement and the use of product shelf tags and accompanying UPC codes.
• Knowledgeable of all equipment and function required to make a successful product.
• Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
• Keeps food and beverage shelves stocked.
• Keeps outlet clean and wipes down tables, shelves, counters, glass and any other surface that needs cleaning.
• Represent OVG Hospitality as the Customer Service Agent providing quality, skilled guest service while ensuring the prompt and immediate check out of our guest.
• Expedite the efficiency and flow thru of guest check out and oversee the self-checkout POS System.
• Assists with new employees training by positively reinforcing successful performance and giving respectful and encouraging feedback to lead to success.
• Monitors the proper recording of employees' meals and meal vouchers.
• Notifies Leads/Managers regarding guest's complaints and concerns.
• Performs other related duties as assigned by Supervisor.

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

Educational Requirement

• Must have a High School Diploma/GED.
• Must have sufficient math ability to accurately add, subtract, divide, multiply and perform other basic business math calculations and pass basic math skills test.
• Must speak, be able to read and understand English well enough to converse with customers supervisor's and employees.
• Understand written and oral direction and communicate effectively with others.

Skills and Abilities

• Must possess good organizational skills.
• Must have ability to follow directions and effectively perform the work.
• Ability to work closely with others.
• Memorize products sold within the Branded location.
• Must have a pleasant personality and adhere to Uniform Standards policy.
• Must be able to work in a fast-paced environment.
• Must be able to work various shifts and hours to include holidays and weekends.

Certificates, Licenses, Registrations

• This position requires ability to operate a Micros cash register and other POS systems as assigned.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.