NR Consulting is Hiring a Senior Business Analyst ServiceNow Near Overland Park, KS
Job Title: Senior Business Analyst ServiceNow Work Location: Remote Position Type: Contract with possible extension Duration: 12 Months
Job Description: •CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories. •With minimal guidance, Support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur. •Client/AI - Create end to end workflow to find potential owners on unknown CIs and create feedback to Client/AI to improve algorithm based on user approval/rejection. •Support Integrations, validation, assist in CI matching issues. •Create new Database onboarding/decom process and cleaning service accounts related to those getting retired. •Data Normalization - Operating Systems •Enabling Change Management to use Impact Analysis •CSDM expansion support - implementing Business Service, revisit Deployable Units to align to CSDM taxonomy. •Minimum Required 5 years of ServiceNow experience in the areas of ServiceNow CMDB/CIs as a CMDB Business Analyst •5 years of people and client management experience in a consultative environment •ServiceNow Product Owner certification is strongly desired.