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The Store Manager will be expected to create an outstanding sales and a “consumer first” service environment in the retail store for one of the world’s most recognized and exciting brands. The Store Manager will be responsible for overall employee management at the retail store to include hiring, development, discipline and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories.
Annual Salary Range: $90,000-$98,000
Responsibilities for Internal Candidates
Build and inspire ‘Radically Helpful’ customer focused teams.
Develop and communicate clear strategies that deliver business results, operational excellence, and brand visual standards.
Create an inclusive, collaborative and engaging environment.
Lead and manage store team that focuses on promoting customer loyalty & measurable results.
Manage team to deliver event content that grows customer knowledge & engagement.
Collaborate and provide feedback to improve product performance & customer experience.
Seek out and respond to customer concerns, escalations, and utilize feedback to improve overall experience.
Customer Experience and Sales
Fully accountable for execution of operations initiatives.
Fully accountable for execution of sales, service and customer experience initiatives in store.
Responsible for making sure the consumer experience is enjoyable for all guests and that the consumer experience represents the brand.
Supervise store personnel to:
Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
Consistently demonstrate excellent leadership and coaching skills
Build a diverse and high performing team
Create a work environment where motivated people can excel
Oversee store floor experience
Support team and assist with customer transactions
Coach and counsel personnel on consumer experiences, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
Deploy ongoing education tactics to maintain experience integrity
Facilitate weekly personnel training/educational sessions
Resolve or escalate appropriately any service issues
Ensure employees always represent/ embody the brand
Employee Management and Development:
Interview, hire and make necessary discipline decisions, including terminations, for store personnel
Inspire and engage employees by motivating team to succeed through incentives, team activities, and culture building
Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
Improve employee engagement through appropriate behaviors and actions
Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service
Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed
Resolve quickly any store level fraud issues communicated by security, may involve working with security or finance teams
Ensure Fair Labor Standards Act (FLSA) compliance
Make sure the team has fun!
Product Launches:
Partner with client Experience Manager(s), client cross-functional teams, Regional Manager, and other appropriate parties to successfully launch new products, services or processes
Actively inspect post-launch and drive improved results with best practices
Inspect that employees are properly trained on new products and promotions to sell with confidence
Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate
Coordinate with security, facilities and store management to ensure smooth product launch day execution including: Store Operations and Staffing/Scheduling
Responsible for all activity in store at all times
On the sales floor the majority of the time to coach and develop personnel
Partner with Regional Manager to review staffing forecast plan
Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches
Merchandising:
Accountable for adhering to the merchandising standards
Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of the brand to every customer.
Compliance:
Drive operational compliance of back office processes, procedures and policies
Ensure timely completion of required training to empower personnel to succeed
Implement, execute and inspect existing and new retail programs, tools and training
Execute monthly cost reviews of overtime, discounts, returns and credits
Responsible for ensuring the training for store employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities.
Other:
Report fraudulent activity to security
On call for store emergencies
Continuously display high integrity
Develop strategic perspective and champion change
Inspire others to high performance through collaboration and teamwork
Utilize professional expertise to solve problems and analyze issues
Capture initiative and strive for results.
Other duties as assigned.
Qualifications for Internal Candidates
6-8 years of prior Retail Management in high touch customer facing environments
6 years of prior management experience
Previous general retail merchandising/management experience
Proven success in a similar role
Proven ability to manage large dynamic teams
Experience conducting employee coaching, counseling and performance, positive reinforcement.
Effective communication, leadership and analytic skills
Strong organizational skills with attention to detail project management experience, and prioritization of tasks
Possess strong written and verbal communication, and working knowledge of G-Suite
Have a strong working knowledge of human resources policies and standard operating procedures
General awareness of consumer electronics industry
Ability to lead a team in a manner that will build team morale and accomplish objectives
Create a safe environment for guests and employees
Self-motivated with strong organizational skills and the ability to schedule tasks and people in order to meet program goals
Excellent sales skills and demonstrated ability to meet or exceed performance standards
Ability to motivate and lead direct reports
Ability to work flexible hours, including evenings, weekends and holidays
Work with employees to elevate skills and performance, providing coaching on opportunities for improvement
Maintain knowledge of all products - complete and support employees with required training on current and upcoming products.
Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible forthe following:
Medical, Dental, Vision, Prescription Drug and Telehealth
Tax Savings through Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Account
Company Paid Basic & Voluntary Life Insurance
401(k) Plan with Company Match
Legal Insurance
Company Paid Employee Assistance Program (EAP)
Employee Discount Program
Tuition Reimbursement (Degree and Professional Certification Programs)
Bonus Opportunities Technology Reimbursement
Access to Use Approved AI Tools
Excellent Recognition Programs
Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials
Actively Promotes from Within
Represent a Company Dedicated to a Sustainable Future
Full Time
$67k-104k (estimate)
06/22/2024
07/17/2024
The job skills required for Store Manager include Customer Service, Leadership, Coaching, Merchandising, Scheduling, Retail Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Store Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Store Manager. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Store Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Store Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Store Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Store Manager jobs
Ability to connect with the customer.
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Step 3: View the best colleges and universities for Store Manager.