Description

Responsible for managing the daily operations of an assigned property in accordance with company policies, lease agreements, and applicable laws. This is a regular, full-time, exempt position that reports to the Portfolio Manager. The schedule for this position is Monday through Friday

ESSENTIAL DUTIES & RESPONSIBILITIES:

Managerial Duties:

• Recruit, hire, train, and motivate a high-performing team. Communicate job expectations, coach, and counsel staff on job performance and disciplinary issues. Monitor team member’s performance against property management objectives as well as individual contributions. Provide recommendations and guidance in defining career paths and professional development plans.
• Conduct community staff meetings regularly. Monitor team performance against objectives and provide feedback for improvement.
• Promote and embody Mosser Company brand at all times.
• Maintain open communication with residents, staff, and other department staff to effectively manage business results. Assist other departments as needed.

Financial/Operational Activities

• Analyze MRI and OPS data related to the financial performance of the property and make recommendations to the regional manager to address concerns.
• Partner with regional manager on community capital improvement projects, repairs to common areas, contract development projects, and assist with negotiations with outside vendors on project costs.
• Prepare and follow community operational budget. Process and approve payment of all invoices and company purchases.
• Conduct all accounting functions assigned to the property and assist the accounting department with collections, evictions.
• Understand and explain resident accounts and Statement of Deposit accounts charges.
• Comply with all Mosser Companies policies, procedures, and auditing guidelines.
• Collect outstanding depts from residents by generating non-sufficient funds (NSF) notices and small balance letters.
• Communicate with residents on account status, deliver resident letters and coordinate with collection agencies as needed.

Leasing/Sales Management

• Lead and mentor leasing agents.
• Promote a positive, encouraging, and collaborative work environment within the leasing staff.
• Train, coach, and assist new leasing agents with sales and marketing processes and procedures including exceptional customer service and effective selling to both current and prospective tenants.
• Assist in the development and participation of leasing promotional events and activities.
• May assist in the preparation of leasing paperwork.
• Audit resident files periodically to ensure files are properly maintained.
• Collect, post, and deposit security checks, rent, and all other payments associated with leasing and resident move-ins.
• Analyze and monitor community marketing conditions in order to anticipate market changes or trends that could affect profitability of the community.
• Actively participate in local business community and develop a rapport with resident community.

Resident Relations and Retention

• Provide the highest level of customer service to residents and prospective residents by responding to inquiries and proactively addressing their concerns.
• Monitor maintenance activities and ensure resident satisfaction.
• Partner with maintenance staff to ensure community appearance is acceptable at all times.
• Manage the effectiveness of renewal efforts and process.
• Perform move-out activities e.g. exit inspection walk-through with residents and determining final billing charges.
• Build positive relationships with residents by hosting community events and activities.

Building Community and Industry knowledge

• Keep up with federal and state apartment housing and banking laws as well as internal policies, initiatives and systems regarding property management.
• Represent the company in a professional manner at all times. Maintain a professional, courteous attitude when dealing with residents, subordinates, co-workers and the general public at all times.

Qualifications

• Bachelor’s degree (BA/BS) from four-year college or university
• Two to four years of experience in property management or related field
• Excellent computer skills (Excel, Adobe, Outlook)
• Experience with property management and/or accounting software
• A background in business administration and basic accounting/finance knowledge a plus
• Adaptability, multi-tasking, and sound decision making abilities are required
• Outstanding written and oral communication skills
• Must have a valid California driver’s license with reliable transportation
• Knowledgeable of San Francisco / Oakland rent ordinance preferred
• CCRM designation preferred
• YARDI experience is a plus
• Bilingual in Spanish is a plus
• Strong initiative and problem-solving skills
• Punctuality is essential
• Professional appearance required
• Must be flexible and comfortable working in the tenderloin neighborhood

Mosser Companies is proud to be an Equal Opportunity Employer (EOE)