Our job opportunity:

 Position: Night Auditor

What you get to do in this role:

Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel’s operational performance for the day. Oversees front office/front desk operations during the overnight shift.

 Checks front office accounting records for accuracy and compiles information for the

hotel’s financial records.

 Tracks room revenues, occupancy percentages, and other front office operating

statistics.

 Prepares summary of cash, check, and credit card activities, reflecting the hotel’s

financial performance for the day.

 Posts room charges and room taxes to guest accounts. Processes guest charge

vouchers and credit card vouchers.

 Verifies all account postings and balances.

 Summarizes results of operations and prepares reports for management.

 Performs duties of the Front Desk Agent.

 Maintains an inventory of vacancies, reservations and room assignments.

 Possesses a working knowledge of the reservations department. Takes same day

reservations and future reservations when necessary. Knows cancellation procedures.

 Knows room locations, types of rooms available, and room rates.

 Registers arriving guests and assigns rooms.

 Coordinates room status updates with the housekeeping department by notifying

housekeeping of all check-outs, late check-outs, early check-ins, special requests, and

part-day rooms.

 Coordinates guest room maintenance work with the engineering and maintenance

division.

 Uses persuasive selling techniques to sell rooms and to promote other services of the

hotel.

 Knows daily activities and meetings taking place in the hotel.

 Reports any unusual occurrences or requests to the manager or assistant manager.

 Manages and resolves all guest complaints in a professional and courteous manner.

 Processes guest check-outs and handles monetary transactions.

 Maintains customers’ privacy.

 Maintains a high level of professional appearance and demeanor.

 Performs other duties as assigned.

What candidate traits are needed to be successful in this role?

 High school diploma or equivalent.

 Accounting background preferred.

 Previous hotel experience desired.

 Strong customer service orientation and skills.

 Present a professional image, and able to communicate well with both guests and

employees.

 Ability to operate front office equipment and computers.

 Ability to compile facts and figures.

 Ability to understand principles of auditing, balancing, and closing out accounts.

 Ability to work a flexible schedule, including weekends and holidays.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Paid time off

Schedule:

• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Night audit: 2 years (Required)

Ability to Relocate:

• Santa Rosa, CA 95403: Relocate before starting work (Required)

Work Location: In person