Duties and Responsibilities

Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; and location information; keep lobby clean and orderly).

• Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales.
• Maintain confidentiality of guest information and pertinent hotel data.
• Perform daily cash count; prepare bank deposit and review of audit packages.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.
• Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.
• Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval.
• Provide special services for guests upon request.
• Performs other duties as assigned.

Qualifications

· HS Diploma or equivalent work experience.

• 1-2 years in a previous customer service position preferred.
• Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.).
• Basic English communication (verbal and written) skills required.
• May be required to work nights, weekend and/or holidays.

Working Conditions

Because Motel 6 hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Position may come into contact with pets. Employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekend and holidays. Schedules vary based on business need.

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person