What are the responsibilities and job description for the G6 Customer Service Associate position at Motel 6?
Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and ensuring overall customer satisfaction.
Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Ensure customer satisfaction and provide professional customer support
Requirements
- Strong communication skills to effectively interact with customers
- Knowledge of retail math for transactions and inventory management
- Ability to work in a fast-paced retail environment
- Proficiency in sales techniques to promote products or services
- Capability to supervise and coordinate tasks effectively
- Bilingual proficiency is a plus for better customer assistance
- Understanding of phone etiquette for professional communication
Job Types: Full-time, Part-time
Pay: $9.50 - $13.00 per hour
Expected hours: 32 per week
Benefits:
- Flexible schedule
- Health insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Norman, OK 73069 (Required)
Ability to Relocate:
- Norman, OK 73069: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $13
