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SUMMARY:
The Guest Service Representative is responsible for greeting and registering the guest,
providing outstanding guest service during their stay, and settling the guest’s account upon
completion of their stay. Purpose is to assist our guests efficiently, courteously and
professionally in all Front Desk related functions. To maintain property’s high standard of
service and hospitality. Must possess a positive and upbeat personality with a desire to deliver
outstanding customer service to our guests and have the ability to multi-task, be detail-oriented,
and be able to problem solve.
GENERAL RESPONSIBILITIES:
whenever possible. Assist in pre-registration and blocking of reservations.
manner.
numbers and/or guest names are given out without proper identification.
hotel.
promotions being offered.
cancellation procedures and company’s walk policy.
on log.
directions.
boxes and ordering complimentary amenities.
room locations, types of rooms, and room selling strategies; hotel rates and discounts and
how to handle each; hotel credit and check cashing policies and procedures.
2
information to the appropriate individual.
dryers (where applicable).
lengthwise, king sheets into squares, and terry as requested (where applicable).
including, but not limited to, those contained in the Employee Handbook, Safety Manual,
and operating guides.
training if alcohol is served at your respective property.
FINANCIAL RESPONSIBILITIES:
each shift.
(individual, group masters, and city ledger accounts) using PMS, collect payment and
make change for hotel guests following all cash handling procedures as required by hotel
brand.
being Direct Billed.
SAFETY & SECURITY RESPONSIBILITIES:
correct any hazardous conditions immediately.
QUALIFICATIONS:
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Schedule:
Experience:
Work Location: In person
Full Time
$26k-35k (estimate)
06/25/2024
06/26/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Housekeeping, Credit Card, Cash Handling, Laundry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.