Our client, an Ivy-League University, is urgently looking to add a Service Mapping Manager to their team on a contract basis. This is a initial 6-month contract on W2 with potential to extend.

100% fully remote - ideally located on the East Coast as EST hours are required

The Service Mapping Manager will be responsible for researching, designing, implementing, configuring, and validating Configuration Management Database (CMDB) solutions to enable IT Service Management and Service Delivery. In collaboration with IT leadership and product owners, the role will establish an HMS IT Service Portfolio, in alignment with ServiceNow's Common Service Data Model (CSDM) framework, and use business analysis and technical service mapping to connect service elements of the CMDB with technical Configuration Items (CI's) in HMS IT's existing multi-source CMDB.

Requirements

• Minimum 5 years professional experience
• Deep familiarity with the ServiceNow Common Service Data Model (CSDM) and design patterns.
• Understanding of ITSM Incident, Problem, and Change processes.
• Ideally, ITIL service design experience
• ITIL v3 or v4 Foundations certification desired; ITIL intermediate (or higher) certifications strongly preferred.

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