Contract opportunity in Duluth, GA for a Collections Specialist with ServiceNow and PeopleSoft. In this role, you will be Initiating outgoing calls to customers who have past due balance, determining reasons for non-payment, and making payment arrangements.

In addition, you will be receiving and responding to collection related customer telephone and email inquiries as support for Solutions Center call volume.

Required Skills & Experience

• 2 years' experience in a collection environment.
• Excellent communication and relationship building skills.
• Customer service focused.
• Ability to focus on a high-volume, high-pressure environment.
• Strong conflict resolution skills and negotiation skills.
• Strong working knowledge of Peoplesoft.
• Ability to manage multiple tasks concurrently.
• Strong organizational and follow up skills.
• Results driven; self-motivated.
• High School graduate or higher
• Peoplesoft preferred but not required

What You Will Be Doing

Daily Responsibilities

• Make outbound collection calls to customers with a pre-defined list of accounts.
• Determine the reasons for a customer's past due balance and make arrangements for payment based on established collection policies.
• Respond to incoming calls and emails from customers and answer questions relating to their past due accounts.
• Identify accounts that are uncollectible and transfer those accounts to our Legal department for further action.
• Identify accounts that may be candidates for year-end bad debt write-off.
• Provide invoice and statement copies as needed.
• Additional tasks as determined

Last updated : 2024-07-31