Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Brokerage Operations Service Specialist in St Louis, MO (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months possible conversion to permanent

Required Skills & Experience

• Active Series 7 Licensed (or within 2 year window so it may be re-activated quickly
• 2 years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Microsoft Product
• Strong written and verbal communication skills

Desired Skills & Experience

• Brokerage operations experience

What You Will Be Doing

• Working with client customers to address brokerage complaints.
• Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.
• Identify opportunities for process improvement within the customer support functional area. Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
• Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs.
• Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
• Serve as the first point of customer contact in providing support for routine technical questions and issues.
• Required Qualifications: 2 years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.