Job Title: Client Service Quality Specialist

Location: Phoenix, AZ, 85040

Duration: 6 months Contract

Responsibilities:

• Gains familiarity with Client Service Quality concepts, practices, and methodologies.
• With guidance, learns to perform specific duties, including:
• Live call monitoring and recording
• Reviewing and contributing to the team’s process for call and case management
• Reviewing logged cases within a selected case tracking pool
• Reporting on the team’s and individuals’ progress against selected metrics and performance measures
• Providing timely feedback to team members based on daily reviews.
• Learns and applies company Client Service Quality’s processes and procedures. Specifically our Central Dispatch business.
• Assists with special projects as assigned.