Our client, a biotechnology researcher , is looking for a Customer Support Engineer to join their team in Boston/Cambridge, MA.

**This is a 3 month contract to hire role**

Description: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

This position will sit on-site at the Cambridge and Boston locations.

Job Responsibilities:

-Install, maintain, validate and repair multivendor instrumentation at customer site with best-in-class service

-Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols

-Communicate service offerings including training, support, software, laboratory services products and field upgrades

-Partner with our customers to understand their analytical workflows and applications

-Support the local instrument sales representative(s) to help secure new instrument orders

-Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts

-Develop an understanding of other functional groups activities and responsibilities

-Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards

-Contribute to account profitability through efficient execution and service delivery

-Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)

-Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.

-Proactively develop technical and soft skills to maintain and enhance value proposition to the customer

-Enhance product quality by proactively reporting improvement opportunities via the quality notification process

-Seek higher level certification through participation in company sponsored training & development offerings

-Complete all administrative tasks on time

-Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions

-Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Critical Skills:

-Strong interpersonal skills; strong team player with customer satisfaction focus

-Ability to follow written and verbal directions

-Read and understand technical bulletins and service manuals

-Work under time constraints

-Ability to operate personal computer to enter data and generate reports

-Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals

-Experience performing maintenance and repairs on Waters LC and Agilent LC systems.

Basic Qualifications:

-Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2 years of experience in equipment maintenance/repair OR

-High School Diploma or equivalent with 5 years of experience in equipment maintenance/repair

Preferred Qualifications:

-Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS

-Experience using Microsoft 365

-2 years of laboratory and/or field service experience working with analytical equipment

-Vendor-issued certification on relevant laboratory equipment

-General knowledge of laboratory safety practices

All applicants must be authorized to work in the United States on a full time basis now and in the future.