19 Desktop Support Engineer Jobs in Salt Lake, UT
Motion Recruitment is Hiring a Desktop Support Engineer Near Salt Lake, UT
Contract Duration: 6 months
Required Skills & Experience
- Advanced experience with building and ownership of JAMF/ABM and/or Intune/Autopilot; MDM management
- Strong Knowledge of owning platforms - Azure AD/Entra ID, Office 365 administration, Teams administration, and Sharepoint administration
- Experience in scripting - Powershell/Python/other scripting languages
- Excellent Problem Solving and critical thinking skills
- Strong passion for innovation
- Experience troubleshooting technical issues
- Willingness to learn and self-educate
- Passion for customer service
- Ability to multitask and manage time
- Work both independently and in teams as needed
- Both Written and verbal communication skills
- Requires a Bachelor’s Degree in Computer Science OR
- Minimum 5 Years experience in an advanced technical role
- US Military or Veteran a plus
- Design, Build, and implement solutions for device enrollment, endpoint management, policy configuration & app deployment using Microsoft Intune (Windows/Android), AutoPilot, Apple Business Manager (ABM), and JAMF Pro (Apple)
- Test, install, and set up application programs on user’s workstations
- Provide escalated technical assistance and support related to computer systems, hardware, and software
- Maintain user account administration across multiple systems and platforms, including but not limited to,
- Azure AD/Entra ID, Office 365, Teams, Sharepoint, Intune/Autopilot, JAMF/ABM, and more
- Maintain and update PCs, MACs, printers, mobile devices, and related auxiliary systems
- Ownership of monthly run activities, including but not limited to, software deployment, packaging, and vulnerability management
- Work with vendors to evaluate new technology
- Self-Manage daily Service Desk issues by being a support escalation point, driving aging tickets and customer service issues to completion
- Provides feedback to IT Management and MSPs as it relates to the services provided from the service desk and other business units
- Monitor the performance of company’s desktop infrastructure and provide suggestions to improve efficiency
- Developing automation and scripts using PowerShell, Python, or other scripting languages
- Development experience with ticketing systems, and automation for Atlassian products (Jira Software, Jira Service Desk, Confluence, and plugins)
- Maintenance of infrastructure technologies following the change management process - logging of change management tickets, seeking appropriate approvals, testing, and release
- Troubleshoot, investigate and document system configuration and performance anomalies
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Build and own documentation to support problem analysis and resolution through KB articles
- Troubleshoot users’ issues and resolve problems
- Assist Infrastructure Team with troubleshooting network issues and network upgrades as necessary, to include after-hours testing and releases as needed
- Resolves and immediately responds to employees calls/texts and communication after-hours for urgent issues, including emergency on site support as needed
- Experience assisting Leadership with technical support.
- Advice leadership on the best technological solutions for an organization
Job Summary
Contractor
Business Services
$53k-66k (estimate)
09/11/2024
10/09/2024
motionrecruitment.com
BOSTON, MA
500 - 1,000
1994
BETH GILFEATHER
$10M - $50M
Business Services
Related Companies
The job skills required for Desktop Support Engineer include Troubleshooting, Customer Service, Desktop Support, Problem Solving, Computer Systems, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.
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