Our client in the K-12 education sector is seeking an experienced Desktop Technical Support consultant with expertise supporting MacOS devices for a long-term contract position. In this role, you will provide on-site end-user computing support including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

Contract Duration: 6-12 Months

Required Skills & Experience

• 5 years of providing end user support in an enterprise level organization supporting MacOS computing environment.
• 3 years of experience supporting Mac OS (Mac desktops and MacBook laptops) is a must.
• Experience with JAMF required.
• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart-phones, printers, projectors, smart boards, scanners, and digital cameras.
• Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
• Experience using SCCM to create collections and push software is ideal.
• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
• Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).

What You Will Be Doing

• Daily ResponsibilitiesProvide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
• Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
• Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
• Set up new devices, workstations, print stations, and assignments to default printers.
• Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.