Our client, a well known energy management company is urgently looking to hire a Project Support Coordinator/ Order processor to join their team on site in Smyrna, TN!

** This is a 12 month contract to hire on a W2 offering a full benefits package **

Required Skills & Experience

• Bachelors degree or higher
• 3 years of experience
• Project Management experience
• Customer support experience
• SAP and excel experience
• Experience with order processing

Job Responsibilities

• This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers
• The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
• Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
• Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
• Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric product
• Ability to handle and process customer complaints and concerns in a professional manner
• Technical expertise, analysis, and reporting for customer complaints on products
• Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships