Grow your career as a Senior UX Researcher with an innovative global bank in New York, NY. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.

Contract Duration: 11 Months

Required Skills & Experience

• Bachelor’s/University degree.
• 5 to 10 years of UX Research experience.
• Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages.
• Experience leading and conducting generative and evaluative user research.
• Ability to lead workshops relating to UX Research both in-person & remote.
• Creative problem solver comfortable dealing with uncertainty.
• Outstanding written and oral communication skills.
• Significant experience working with senior stakeholders and engineers.
• Familiarity with research tools e.g., UserZoom, UserTesting.com, Dovetail, EnjoyHQ, Qualtrics.

Desired Skills & Experience

• Master’s degree.
• Experience in e-commerce/Internet/mobile space.
• Experience with agile methodology.
• Financial services industry and commercial banking experience.

What You Will Be Doing

• Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared.
• Design and execute research studies that follow research best practices and methodologies.
• Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed.
• Collaborate and share research findings and insights across the organization.
• Provide guidance and rigor around research methodologies and best practices.
• Define relevant metrics for benchmarking and measurement of journeys.
• Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization.
• Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit.
• Understand existing and planned company Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact.
• Mentor user researchers and designers doing research to grow and scale research capabilities.
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems.
• Apply a positive and constructive attitude to all feedback.
• Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
• Keep up to date with the latest UX practices, innovations, and tools.
• Help to support new UX starters in the team.
• Participate in the wider UX community of practice.