5 Customer Technical Support Engineer Jobs in Edinburgh, IN
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Customer Technical Support Engineer
$56k-74k (estimate)
Full Time | Durable Manufacturing
3 Days Ago
Motorola Solutions is Hiring a Customer Technical Support Engineer Near Edinburgh, IN
Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe role will be based out of the Motorola Solutions offices in Edinburgh with a wide-ranging remit covering multi-site body-worn video systems for a worldwide customer base, including remotely supporting customers via direct support and escalations via other Motorola Support Desks working to ensure system availability is maintained in line with defined service level agreements.
Job DescriptionAs a Customer Technical Support Engineer at Motorola Solutions , you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our product range.
You will be working directly with customers, so you must demonstrate a proven ability to work in different environments under pressure. The position will potentially require providing full wrap around on call support in a rotation. The position can require travel to various customer sites. You must have a clean UK driving license and be in a position to obtain specific Security Clearances.
Job Responsibilities:
CONNECT WITH A CAREER THAT MATTERS
We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline – mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready – in the day-to-day moments, and in the moments that matter most.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
CompanyMotorola Solutions UK Limited
EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
Department OverviewThe role will be based out of the Motorola Solutions offices in Edinburgh with a wide-ranging remit covering multi-site body-worn video systems for a worldwide customer base, including remotely supporting customers via direct support and escalations via other Motorola Support Desks working to ensure system availability is maintained in line with defined service level agreements.
Job DescriptionAs a Customer Technical Support Engineer at Motorola Solutions , you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our product range.
You will be working directly with customers, so you must demonstrate a proven ability to work in different environments under pressure. The position will potentially require providing full wrap around on call support in a rotation. The position can require travel to various customer sites. You must have a clean UK driving license and be in a position to obtain specific Security Clearances.
Job Responsibilities:
- Act as the main point of contact for customers for any complaints, inquiries and issues.
- Provide remote break/fix support and update tickets within the customer Service Level Agreement.
- Travel to customer sites to provide user support.
- Provide technical escalation and reporting for incidents.
- Monitor issue resolution status and duration – own issues on behalf of the customer.
- Provide and schedule guidance and training to customers about product operation and maintenance procedures.
- Update technical manual and reference guides with the recent product updates and developments.
- Continuously acquire necessary product expertise.
- Attend educational workshops and trainings to develop sufficient knowledge to conduct field support activities.
- Participate in industry events, conferences, meetings, etc to develop business networking and references.
- Help meet all operational goals: being willing to cross functional boundaries as and when required.
- Providing Tier 1,2 and 3 support on our hardware and software products, liaising with R&D team as and when required.
- Delivering customer professional services.
- Potential of out of hours support on a rotational basis.
- Strong Microsoft Windows Server skills.
- Storage fundamentals (including Cloud).
- Cloud Knowledge, AWS and Azure.
- Good understanding of networking including switches, firewalls and trouble-shooting.
- Customer Service.
- Good working knowledge of PC and other hardware troubleshooting skills.
- Technical Support.
- Driver licence.
- AWS certification an advantage.
- Please note this role does require NPPV Level3, so you do need to hold the right to work in the U.K. and have lived in the U.K. for the last five years (if not already obtained this will be processed).
- Good working knowledge of PC and other hardware troubleshooting skills
- Strong Microsoft Windows Server skills
- Good understanding of networking including switches, firewalls and trouble-shooting
- Storage fundamentals (including Cloud)
- Knowledge of Cloud technologies and principles
- Strong interpersonal skills
- Be able to communicate and influence Senior peer group
- Strong customer and client focus
- Proven ability to implement multi-site systems comprising networked elements
- Diligent and motivated - willing to train, learn and develop into the role (with a unique, technical product)
- Team Player
- Influencing, negotiations and development skills
- Communication – excellent level written and oral communications skills
- Proven track record of achievement
- Competitive salary and bonus schemes
- Two weeks additional pay per year (holiday bonus)
- 25 days holiday entitlement bank holidays
- Attractive defined contribution pension scheme
- Private medical insurance
- Employee stock purchase plan
- Flexible working options
- Life assurance
- Enhanced maternity and paternity pay
- Career development support and wide ranging learning opportunities
- Employee health and wellbeing support EAP, wellbeing guidance etc
- Carbon neutral initiatives/goals
- Corporate social responsibility initiatives including support for volunteering days
- Well known companies discount scheme
CONNECT WITH A CAREER THAT MATTERS
We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline – mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready – in the day-to-day moments, and in the moments that matter most.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
CompanyMotorola Solutions UK Limited
EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$56k-74k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
08/06/2024
WEBSITE
motorolasolutions.com
HEADQUARTERS
CHICAGO, IL
SIZE
15,000 - 50,000
FOUNDED
1928
TYPE
Public
CEO
GREGORY Q BROWN
REVENUE
$5B - $10B
INDUSTRY
Durable Manufacturing
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About Motorola Solutions
Motorola Solutions is an Illinois-based manufacturer and distributor of video security, two-way radio devices and related products for sectors such as transport and logistics.
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