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Job Description
The Customer Support Technician II reports to the Supervisor of the regional Devices System Support and will be focused on supporting partners of the APX product line.
Responsibilities include but are not limited to :
Provide front-line technical support, by both email and phone, for Astro customers
Use of your excellent communication skills with our customers to ensure that Incidents and Requests are resolved in a timely fashion
Research and develop fixes for common problems
Collect, summarize, and chronologically document technical information
Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
Collaborate with various technical organizations when determining customer solutions (Engineering, Product Groups, etc.) Engages appropriate technical resources, as appropriate
Writing knowledge base articles
Document all customer issues including characterization, restoration, resolution and time to fix
May participate on special projects, continuous improvement, problem-solving teams
Qualifications :
A minimum of a High School diploma and 2 years experience in a high technology network, Windows administration position, specializing in communications systems and technology (such as Windows 10, Remote Desktop or Radio) OR Equivalent Military experience
Strong troubleshooting, problem-solving and analytical skills
Information Security theory and best practices
Communication networks and RF Trunking system knowledge
General working knowledge of Windows, Office, or equivalent
Experience in providing technical support to remote customers
Knowledge of VoIP and IP telephony
Familiarity with mobile radio technology and products a plus
Ability to collaborate across functional lines seamlessly
Proficient in controlling customer situations, and setting customer expectations appropriately
Able to rely on experience and judgment to plan and accomplish goals
Self-starter who manages their own priorities and activities
Excellent written and oral communication skills
Experience with Firewall, WAN, LAN, and Router Architecture a plus
A Certification a plus
Network Certification a plus
ITIL Foundations Certification a plus
Fluency in Spanish a plus
LI-DB1
LI-HYBRID
Basic Requirements
2 years of technology networking experience
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Our U.S. Benefits include :
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
To request an accommodation, please email
Last updated : 2024-05-29
Full Time
Durable Manufacturing
$61k-76k (estimate)
05/31/2024
08/28/2024
motorolasolutions.com
CHICAGO, IL
15,000 - 50,000
1928
Public
GREGORY Q BROWN
$5B - $10B
Durable Manufacturing
Motorola Solutions is an Illinois-based manufacturer and distributor of video security, two-way radio devices and related products for sectors such as transport and logistics.
The job skills required for Support technician ii include Technical Support, Troubleshooting, Problem Solving, Networking, Customer Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Support technician ii. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support technician ii. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support technician ii positions, which can be used as a reference in future career path planning. As a Support technician ii, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support technician ii. You can explore the career advancement for a Support technician ii below and select your interested title to get hiring information.