Job Description
Manages and ensures safe and efficient operations. Serves as a company representative on regulatory issues. Enhances operational procedures, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Leads department's efforts in obtaining post-acute care insurance authorizations, oversees budgeting, reporting, planning, and auditing. Carries out supervisory responsibilities in accordance with hospital policies.
Responsibilities

• Hires, trains, supervises and orients staff to departmental administrative procedures
• Monitors daily activities and generates short and long-term reports for department and hospital leadership as needed
• Works closely with staff to provide efficient flow
• Assures adequate administrative staff coverage during operating hours
• Oversees and resolves problems relating to systems including appointments, registration, physician referrals, medical records, staff/patient relations and billing
• Determines opportunities to improve efficiency and assure adequate patient access
• Performs special projects to evaluate methods and procedures for processing work or improving operating efficiency/effectiveness of the practice
• Develops, collects and analyzes departmental statistical data
• Prepares (directly or indirectly) all necessary billing for patients and insurance companies
• Responsible for updating all office and medical staff on insurance regulations/requirements and changes that affect billing and collections
• Trains and offers ongoing instruction to the office staff on scheduling appointments; processing registrations; batching encounter forms; posting charges, diagnoses, payments and rejections in IDX and Eagle (where applicable)
• Demonstrates a comprehensive understanding of the departmental computer systems, including all IDX and Eagle applications
• Assists office staff with computer problems, questions and training
• Produces monthly statistical reports from the scheduling/procedure systems
• Ensures that month-end activities are completed prior to close of books - for both IDX and Eagle systems (including working on missing charge report, open encounters, pending visits)
• Contacts insurance companies regarding letters of necessity and coverage of specific surgical procedures if needed
• Follows up with providers regarding incomplete bills and medical record documentation
• Evaluates billing methods and procedures to improve efficiency and effectiveness
• Develops alternative methods where necessary and implements with the approval of the Administrator

Qualifications
Education requirements:

• Bachelor's degree required

Experience requirements:

• Experience in management, operations, and leadership.
• Ability to build consensus and relationships among managers, partners, and employees.
• Solid understanding of financial management and general finance and budgeting.

Non-Bargaining Unit, BHB - Emergency Department Administration - STL, Mount Sinai St. Luke's
About Us
Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

"About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."

EOE Minorities/Women/Disabled/Veterans